Job Description:

Working as part of the Global Sales Operations team the role of the Operations Coordinator, Asia Pacific is to provide or assist in providing sales support, analysis, sales performance metrics observations & recommendations, leadership of the business planning processes as well as adoption of the sales workflow for an assigned sales region. The role provides a focus to the sales region or specialized sales groups whilst also working across the global sales organization offering best practice sharing and ownership of central tasks.

This role requires a dedicated focus on sales Process, Analysis, Strategy, Communication and Partnership.  The role demands an exceptional understanding of all selling roles and an ability to translate the above core focus areas into various selling practices. The success of this role will ultimately be judged based on increased productivity of the sales group and its management through the reduction of burdensome administrative tasks that reduce valuable selling time as well as enhance or provide clarity in the value of reports and strategies that are available to sales staff.  In addition, this role will provide exceptional focus on finance related tasks that insure accuracy for the sales group as well as the finance group.

Responsibilities

• Working directly with clients to resolve ongoing account issues such as change requests and invoicing questions

• Working with the APAC sales team to assist with account usage, billing or other data analysis

• Submit Sales Orders/Jira Tickets/Maintenance Cases

• Locate contracts/ send invoice per Sales and/or Customer’s request

• Initiate product trials for new/additional users from Dow Jones, and third party vendors

• Act as liaison for new and existing customers through follow-up to ensure correct service levels and rates are applied

• Work closely with Legal department and assist in contract preparation

• Participate in contract review activities to ensure contracts are prepared for signature

• Support the sales team in effectively managing complex billing and user structures for significant accounts.

• Understand Dow Jones commercial policy and support the correct deployment of new products.

Qualifications

• University graduate with fluency in English

• High level of initiative and self-motivation. Attention to detail and strong communication skills

• Proven ability to work well within a team environment while accomplishing individual tasks

• Strong proficiency with Microsoft applications

• Strong interpersonal skills

• Administrative support experience preferred

APAC Benefits

• Comprehensive Insurance & Retirement plans

• Paid Time Off and Leaves

• Education Benefits

• Family Care Benefits

• Career Growth Programs

• Access to Dow Jones Products

• Employee Referral Program

• Employee Well-being Support & Fitness Programs

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Business Intelligence

Job Category:

Sales

Union Status:

Non-Union role