The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

GBS Lithuania Inside Operations team is part of Dexcom’s Global Business Services (GBS) Center, mostly focused on EMEA region. The team is responsible for helping patients and their families access Dexcom's continuous glucose monitoring (CGM) products, while also providing a variety of additional support types for our end users and business partners. We are seeking a highly motivated and experienced Customer Support Supervisor to lead, develop, and mentor CGM commercial support team for an assigned region/area that ensures key performance metric goals are achieved, including direct supervision of customer support representatives to ensure your team delivers expected quality and timely customer service. 
Where you come in:

• Lead and motivate a high-volume operational Spanish – speaking team handling customer inquiries.
• Order processing and account management across phone and email channels.
• Ensure service quality and regulatory compliance, while driving a superior customer experience at
  every touch point.
• Manage the full employee life cycle, including recruitment, on boarding, performance management,
  development, retention, and engagement.
• Oversee team schedules, staffing plans, and productivity, ensuring adequate coverage and alignment
   with service level agreements (SLAs).
•  Coordinate training delivery and plan proactively for future team needs in terms of systems, tools,
    resources, and facilities.
•  Drive a culture of Operational Excellence, leading continuous improvement initiatives and supporting
   automation efforts within the team and cross-functionally.
• Analyse performance and process data to identify trends, improve workflows, and implement
  optimisations that enhance service delivery and efficiency.
•  Collaborate cross-functionally with internal departments (e.g., IT, Supply Chain, Finance Ops) and
   customers to resolve issues and drive improvements.
• Handle complex escalations and ensure customer issues are resolved with urgency and care.

What makes you successful:

• You have prior leadership/supervisory experience, including team management and development.
• Fluent in English – both written and verbal,  proficiency in the Spanish language is a valuable asset.
• Proven experience managing high-volume customer service or contact centre teams in performance-
  driven environments.
• Strong communication and leadership skills with the ability to engage, coach, and develop team
  members.
• Comfortable working with data and dashboards, ready to make data driven decisions.
• Demonstrates a structured, can-do attitude and resilience when facing operational challenges.
• Familiar with Continuous Improvement (CI)/Lean principles and automation solutions such as Robotic
   Process Automation (RPA).
• Experience with scheduling, forecasting, and resource planning to maintain service levels

What You’ll Get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.

• A comprehensive on boarding and training on the job 
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities 
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space 
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval 
• Opportunity to work from other countries for up to 30 days per year 
• Health Insurance including reduced premiums available for dependent
• Life and Accident insurance coverage 
• 3rd Pillar Private Pension plan 
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services
• Regular team-building events that foster collaboration and connection 
• Best-in-class training and career development programs 
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more 
• Access to a fitness tracking app with rewards for staying active 
• Free parking space at the city centre office location. 

Travel:

• 0 – 15%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree with 5- 8 years of industry experience
• Informal management/ team lead experience

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €2,953.75 to €3,648.75 gross. Final offer will depend on your qualifications, competencies, and professional experience.