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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Technical Architect - DevOps is responsible for advising, designing, and managing deployment orchestration solutions for complex Salesforce implementations. This role requires close collaboration with Delivery Managers, Technical Architects, Solution Architects, and Account Teams, as well as direct client engagement to architect DevOps solutions tailored to their needs.

The Technical Architect - DevOps ensures solutions align with industry best practices to drive long-term customer success. This hands-on role involves architectural work and, when necessary, deployment execution. You are both a big-picture thinker and an in-depth problem solver, with broad and deep technical expertise. You take pride in designing resilient systems that withstand high volumes and critical demands while balancing technical and enterprise-level considerations.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and manage expectations.

• Assess existing DevOps processes, tools, and practices, recommending improvements.

• Design, present, and implement best-fit DevOps solutions, considering customer needs, tool preferences, and commercial constraints.

• Drive the selection and implementation of DevOps tools and technologies.

• Lead DevOps design sessions, architect solutions, and document best practices.

• Develop and enforce DevOps frameworks and governance models for consistency across deployments.

• Provide oversight and governance of Salesforce projects.

• Ensure successful continuous delivery deployments across environments.

• Support pre-sales activities, including discovery sessions, technical deep dives, and proof-of-concept (PoC) development.

• Collaborate with Salesforce product teams to support client implementations.

• Travel to client sites as needed (estimated 50-75%).

Requirements (Technical Skillset)

• 10+ years of CRM experience, with at least 8 years on the Salesforce platform.

• Expert knowledge of the Salesforce product suite, including Sales, Service,Experience, Industries (Vlocity), Marketing, and Data Cloud.

• Strong understanding of environment management, release management, version control best practices, and deployment methodologies.

• Understanding of branching strategies such as Git Flow, Trunk-based development, Feature branching

• Salesforce Development Lifecycle – Metadata API, SFDX (Salesforce DX), Salesforce CLI, Apex, Lightning Web Components (LWC).

• Salesforce Release & Deployment Strategies – Sandbox management, Source-driven development, Change sets, Unlocked & Managed Packages.

• Experience with CI/CD tools: Copado, Azure DevOps, Jenkins, GitLab, CircleCI, Nexus.

• Experience with Version Control Systems - Git, GitHub, Bitbucket, GitLab, Azure Repos.

• Strong grasp of software configuration management (Chef) and release management.

• Experience with Docker image building, orchestration, and pipelines.

• Experience with test automation (TestNG, Selenium, WebDriver, JUnit, JMeter, ApexUnit).

• Experience managing code quality tools (e.g., SonarQube, Checkmarx, PMD).

• Understanding of Performance Monitoring – Salesforce Event Monitoring, CloudWatch, Azure Monitor.

• Experience with security integration into CI/CD pipelines.

• Ability to manage multiple priorities effectively.

• Bachelor’s degree in Computer Science, Technology, or equivalent experience.

• Salesforce certifications (active or ability to obtain upon hire).

• Experience is evaluated based on core proficiencies, including leadership roles, military experience, volunteer work, and professional background.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.



Salesforce welcomes all.

 

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.