Job Title

Order Management Specialist

Job Description

Order Management Specialist

As an Order Management Specialist, you are responsible for implementing sales orders diligently to ensure timely delivery of ordered goods to the customer, by coordinating manual and automated sales orders, ensuring oversight across various channels, including returns, for comprehensive management of the process supporting our Ultrasound business unit.

Your role:

 

• Coordinates and oversees manual and automated sales orders across multiple channels, including returns, ensuring comprehensive oversight and management of the entire sales order process.
• Swiftly resolves root causes and one-time-right flows to ensure fulfillment and enhance overall efficiency.
• Regularly monitors order receipts and status, providing transparent, up-to-date sales activity information to support informed decision-making.
• Execute the order-to-revenue workflow (SAP) to process Ultrasound (ULS) equipment orders, ensuring invoices match customer purchase orders and equipment sales contracts for accurate, timely billing.
• Engages with internal departments to resolve issues, maintain clean sales order records, and foster effective collaboration, while proactively communicating to prevent escalations and ensure timely issue resolution.

 

 You're the right fit if:

 

• You posses a High School Diploma, Vocational Education or Bachelor's Degree in Business Administration, Supply Chain, Logistics or equivalent.
• You have 2+ years of experience with Vocational Education in areas such as order processing order management, or equivalent OR no prior experience with Bachelor's Degree, preferably with understanding of supply chain or equivalent areas.
• You are knowledgeable in SAP, an equivalent ERP systems and MS Office Suite.
• You are a customer-focused professional with critical thinking, strong communication skills, and innovative problem-solving skills. You excel at meeting tight deadlines, resolving escalated issues, and are forward-thinking with strong organizational abilities.
• May be required to work overtime and/or during Panamanian holidays, based on business &/or departmental needs.
• Capable of communicating effectively using the English language.

 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips:

 

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.