At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a highly motivated and detail-oriented Closure Agent to join our Global Care team. In this role, you will be responsible for managing the end-to-end closure process for outgoing customers, ensuring seamless transitions while maintaining high standards of customer service and billing accuracy.

You will work within a dynamic team that sits at the intersection of customer care and billing operations, collaborating with global cross-functional partners to drive process efficiency and reduce escalations.

What You’ll Do

In this role, you will:

• Responsibility 1: Execute the end-to-end closure process for outgoing customers, including account reconciliations and the coordination of inventory returns, to ensure all financial and service obligations are met accurately.

• Responsibility 2: Collaborate with upstream and downstream teams, including Sales, Customer Support, and Billing, to facilitate smooth transitions and implement innovative process improvements that enhance the customer experience.

• Responsibility 3: Ensure strict compliance with company policies and regulatory standards by maintaining meticulous documentation of customer interactions and closure steps.

What You’ll Bring

The ideal candidate will have:

• Experience: Proven experience in international voice processes (specifically US/Canada markets) with a strong background in high-volume outbound calling via Salesforce.com.

• Technical Knowledge: In-depth understanding of Salesforce Billing systems and proficiency in data analysis using Google Workspace and Microsoft Office applications.

• Proven Ability: Demonstrated success in complex problem-solving and multitasking, with the ability to meet strict deadlines with 100% data accuracy.

• Communication Skills: Exceptional verbal and written communication skills, paired with active listening and the empathy required to manage sensitive customer interactions.

Category: Customer Support