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Hiring Agency:

Veterans Affairs - Agency 28

Location:

Norfolk, NE

Hiring Rate:

$15.000

Job Posting:

JR2026-00025374 Switchboard Operator/Receptionist- (Part-Time) Norfolk Veterans' Home (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:

This role will provide clerical support and perform wide-variety reception duties.

SCHEDULE: This part-time position is scheduled 16 hours every two weeks. Will work every other weekend of 6:00 a.m. to 2:30 p.m. and 1:30 p.m. to 10:00 p.m. Weekend hours rotate.

WAGE INFORMATION: Total Hourly Rate: $18.00/hour. Breakdown: $15.00/hr (base) + $3.00/hr (Differential). This position is eligible for vacation/sick/holiday.

 

Job Description: Under limited supervision, provide clerical support in the reception area at the facility’s main entrance; answer multi-line phone, route incoming and outgoing calls; operate public address systems, paging systems, security systems, information boards, and e-mail to facilitate communications; greet visitors, members and employees; answer questions and provide directions; sort and distribute facility and member mail.

Will provide surveillance of weather conditions and facility alarms; announce and report emergency “codes” per policy as directed; maintain and preserve logs for visitors, members and facility items to be check out (including but not limited to facility keys and vehicles).

Receive donations and notify appropriate staff upon arrival for proper handling; complete and forward donation paperwork as required; operate various office equipment such as copy machine, fax, scanner and computer.

 

Requirements / Qualifications:

Minimum Qualifications: Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment

Knowledge of: Office/business/clerical support procedures and practices; customer service and telephone etiquette practices.

Skill in: Operating office equipment such as multi-line telephone systems, personal computers, typing, reproduction and scanning equipment, multi-sorters, collators, calculators, posting and mailing machines, and associated software.

Ability to: Interact tactfully and courteously with visitors, customers, clients, agency employees, and the public in a positive/professional manner; communicate clearly; work well under pressure and remain calm during emergency situations; make independent decisions when circumstances warrant such action; learn the organization and layout of the facility and its functions; follow written and oral instructions; learn the operation of the Reception area and other related communication equipment and practices.  Adapt quickly to changes in procedures.

 

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Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.