Job Summary:

Location: Brazil

Division: Ticketmaster

Line Manager: Implementation Manager, HR Operations                  

Contract Terms: Fixed-Term, Full-Time

THE TEAM

The Ticketmaster HR Shared Services team is at the core of all employee activities across the organization. Our team focuses on delivering a consistent, efficient, and scalable HR experience for employees around the world. We work to standardize processes, improve service delivery, and leverage technology to support the entire employee lifecycle.

Within HR Shared Services, the HR Operations team manages administrative and transactional HR processes, drives operational improvements, and supports the implementation of global HR systems and solutions. The team works cross-functionally with HR, technology, and business partners to improve operational efficiency and deliver a seamless employee experience.

THE JOB

As HR continues to centralize and standardize employee services across markets, the HR Operations Implementation Analyst plays a key role in supporting the implementation of global HR processes, systems, and service delivery.

This role partners closely with the HR Operations Implementation Manager to support the rollout of standardized HR processes, global services, and HR technology solutions. The Analyst will focus on process documentation, project coordination, system implementation support, and operational improvements that enhance employee experience and service efficiency.

This role is ideal for someone who enjoys solving operational challenges, working with technology-enabled solutions, and helping build scalable HR processes that support employees across multiple markets.

WHAT YOU WILL BE DOING

Global Process Standardization & Documentation

• Support the standardization and documentation of HR operational processes across markets to enable a consistent global HR service delivery approach.
• Assist with process mapping, workflow documentation, and the development of Standard Operating Procedures (SOPs) and operational playbooks.
• Partner with HR stakeholders to gather requirements and document current and future-state HR processes.
• Help identify opportunities to streamline workflows, reduce manual processes, and improve operational efficiency.

HR Technology & System Implementation

• Support the implementation and rollout of Salesforce as the global HR case management and ticketing platform.
• Assist with system configuration testing, user acceptance testing (UAT), and documentation of system functionality.
• Help implement HR technologies and vendor platforms that support employee lifecycle processes such as background checks, work authorization verification, and other operational tools.
• Maintain system documentation, user guides, and knowledge articles to support HR Operations teams.

Project Coordination & Operational Support

• Support global HR Operations transformation projects by coordinating project activities, tracking deliverables, and supporting implementation timelines.
• Assist in gathering business requirements and translating operational needs into system or process enhancements.
• Track project progress, risks, and action items while supporting cross-functional collaboration between HR, IT, and other teams.

AI & Digital HR Enablement

• Support the rollout of AI-enabled HR support tools and automation initiatives within HR Operations.
• Help develop operational documentation, training materials, and guidance to support HR team adoption of new technologies.
• Assist in identifying opportunities where automation or digital tools can improve HR service delivery.

Operational Data & Continuous Improvement

• Support the analysis of HR operational metrics to identify service trends and opportunities for improvement.
• Assist with monitoring service delivery performance, ticketing metrics, and operational KPIs.
• Contribute to continuous improvement initiatives aimed at enhancing the employee experience and operational efficiency.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

HR Operations & Shared Services

• At least 3 years of experience in HR Operations, HR Shared Services, HR Systems, or HR project support.
• Basic understanding of HR service delivery models, case management systems, and HR lifecycle processes.

Process Documentation & Improvement

• Experience documenting business processes, workflows, and standard operating procedures.
• Familiarity with process mapping tools and continuous improvement methodologies is preferred.

HR Technology & Systems

• Experience supporting HR technology platforms such as:
  • HRIS systems (Workday, SAP SuccessFactors, Oracle HCM)
  • Case management or ticketing systems (Salesforce, ServiceNow, Zendesk)
  • Knowledge management platforms
• Experience supporting technology implementations, testing, or system rollouts is a plus.

Project Coordination & Implementation Support

• Experience supporting cross-functional projects or operational initiatives.
• Ability to manage multiple tasks, timelines, and project deliverables in a fast-paced environment.

Data Analysis & Reporting

• Ability to analyze operational data and support reporting related to service delivery performance and operational metrics.

YOU (BEHAVIOURAL SKILLS)

• Problem Solver: You enjoy identifying operational challenges and working collaboratively to find scalable and efficient solutions.
• Detail-Oriented: You are highly organized and able to document processes, track project details, and ensure accuracy in operational work.
• Collaborative Team Player: You work well with cross-functional teams and build strong relationships with HR, technology, and operational partners.
• Curious & Process-Minded: You have a natural curiosity about how processes work and are motivated to improve systems and workflows.
• Adaptable: You are comfortable working in an evolving environment and supporting transformation initiatives across multiple markets.
• Strong Communicator: You can clearly communicate process changes, documentation, and project updates to a variety of stakeholders.

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork – While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.