Job specifics/responsibilities:  

• New Partner Setup  

• Educate partners – self sufficiency/engagement model   

• Deliver operational trainings (Ops guide, how to interface with HP, etc.)  

• Communicate Ops guide changes, program changes, etc.  

• Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.  

• Ensure a close working relationship with assigned accounts.   

• Ensure assigned partners make correct financial warranty claims where applicable  

• Ensure all assigned accounts are meeting operational targets within Accreditation metrics  

• Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers.   

• Take ownership of partner issues and work to satisfactory resolution  

• Support and motivate channel Partners to achieve end results  

• Help to drive operational improvements for assigned accounts  

• Act as escalation point for all partner escalations  

• Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers   

• Develop a very close working relationship with (country/region) channel team, attending all reviews when required  

Key deliverables/accountabilities:  

• Ensure that assigned channel partners deliver high quality services to customers  

Education (degree) and professional experience required:  

• Bachelor/Master in Business or related  

• Experience in virtual team environment  

• 1-2 years of experience in service delivery is an advantage  

• Understanding of channel partner business model is an advantage  

Other requirements:  

• Fluent in written and verbal English anf French lanuage is a must.  

• Fluency in other European languages is an advantage.

Personal skills and qualities:  

• Strong communication skills

• Positive can-do attitude

• Customer centric approach  

• Out of the box thinking – able to find solutions  

• Influencing skills; Excellent teamwork skills    

• Able to apply tools and technology to produce results   

• Able to understand global business processes and identify impact of change  

• Able to work in a pressured environment working to tight timescales  

• Ability to generate strong relationships internally and externally  

• Ability to identify potential issues early on and work them to a satisfactory conclusion  

• Ability to operate effectively within a virtual (cross-cultural) team  

• Organized and methodical approach , analytical skills  

• Self-motivated  

• Team player  

Technical skills (procedures and documents the employee has to be acquainted with):  

• MS Office  

• Reporting tool /Data management