Posted:
3/18/2025, 8:18:20 AM
Location(s):
Massachusetts, United States ⋅ Boston, Massachusetts, United States
Experience Level(s):
Senior
Field(s):
Operations & Logistics ⋅ Sales & Account Management
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is looking for a dynamic and strategic Gainsight Operations Lead to take our Customer Success (CS) platform to the next level. This role goes far beyond system management & maintenance—it’s about driving impact. You’ll be at the forefront of optimizing our Gainsight environment to empower our CS team with actionable insights, developing
As a key partner to Customer Success Leadership, Enablement, Systems, and Analytics teams, you’ll ensure Gainsight is intuitive, insightful, and indispensable for our front-line CSMs. Your work will directly shape how Klaviyo scales its CS operations, helping to deliver proactive, data-driven engagement across our customer base.
We’re looking for someone with deep Gainsight expertise (CS, PX, Journey Orchestrator), experience with content creation, and a strong understanding of digital and at-scale CS programs. If you’re passionate about creating seamless user experiences, automating workflows, and enabling teams with data-driven decision-making—this role is for you!
Duties & Responsibilities
Orchestrate and Optimize Cross Functional Workflows:
Enable CSM Efficiency & Tooling Enhancements:
Drive Operational Excellence & Sustainability:
Cross-Functional Program Leadership:
Measure & Report on Impact:
#LI-Hybird
#LI-Dee
The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Website: https://www.klaviyo.com/
Headquarter Location: Boston, Massachusetts, United States
Employee Count: 501-1000
Year Founded: 2012
IPO Status: Public
Last Funding Type: Secondary Market