Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$56,200.00 - $92,800.00

1

Provides support surrounding Host, Distributed, Network, Voice technologies or Print Center Operations. The incumbent applies experience and technical expertise to ensure high level of customer service and satisfaction, product quality, and timeliness of product, technical and/or business deliverables. The incumbent has technical background in one of the four disciplines and is proficient in supporting at least one product and/or tool. This 2nd shift position is based in our Norcross-Atlanta office, Sunday-Thursday, 3:30-Midnight shift.

What Will You Do?

• Provides support for at least one product and/or tool in the Host, Distributed, Network, Voice and Printing environments.
• Resolves incidents and issues associated with Host, Distributed, Network, Voice, Tape and/or Output Processing products and/or tools with direction from senior specialists and/or management and escalates incidents/problems when necessary by following established processes and procedures.
• Provides quality customer service to all areas within IT Operations as well as the entire IT organization and business customers.
• Provides technical assistance to senior team members when complex problems and/or issues are escalated.
• Executes changes relating to Host, Distributed, Network, Output Processing or Voice to include product database administration, hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling.
• Position may be in a 24/7 operation and require alternative work schedules.
• Position may require on-call support.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 1 year experience in at least one technology, Distributed, Network, Host, and/or Voice.
• Prior technical experience in operations is preferred.
• Technical Knowledge:
• Ability to be proficient in at least one product, tool and/or process in one discipline.
• Able to resolve routine problems with some supervisory direction.
• Position may require a working knowledge of at least one aspect of output processing, printing, assembly, and USPS pre-processing, as well as knowledge of output quality and document integrity control systems.
• Value People:
• Demonstrates a balanced view of own strengths and weaknesses.
• Leverages strengths and works to improve in or manage areas of weakness.
• Able to learn and apply new concepts.
• Business Knowledge and Partnership:
• Has a fundamental working knowledge of both the business area of assignment and how IT impacts specific business areas as it relates to job responsibilities.
• Execution:
• The individual must be able to initiate solutions to routine technical problems and deficiencies.
• Must be able to resolve less complex problems in at least one discipline.
• Escalate problems to management and involve expert technicians when the situation warrants according to established procedures.
• Continuous Improvement Mindset:
• Presents new ideas to automate manual processes for improving processing integrity and increase environmental stability and reliability.
• Candid Collaboration and Communications:
• Good written and oral communication skills.
• Works well in a team environment.
• Speed and Flexibility:
• Adapts well to changing priorities.
• Able to complete routine tasks within established timelines.

What is a Must Have?

• High school diploma or equivalent required.
• Able to work independently.