OVERALL PURPOSE OF JOB

Execute process Order to Cash in Collection with a focus on efficiency, first-time quality and overall continuous process improvement.

Key Duties and Responsibilities:

• Manages and execute Order to Cash Collection process.

• Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices

• Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions.

• Provide quality, cost effective service while looking at ways to contribute to process improvement in collections.

• Ownership over the accounts receivable subledger and supporting with month-end close.

• May provide ad-hoc analyses and summaries of information as requested.

• Provide resolutions/assistance for email and voice channels.

Specific Skills and Experiences: 

• Graduate of finance-related or business course; Accounting graduate an advantage

• At least 6 months related working experience in B2B collection process or equivalent fields;

• Experience in any of skills below is preferred but not required.

  • Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability)

• Experience in any accounting ERP (Oracle, SAP, etc.)

• Able to communicate well in English for verbal and written forms.

• Analytical and fact-based decision-maker

• Ability to quickly identify issues and risks and provide recommendations.

• Experience in team interactions and facilitation

• SSC, BPO experience an advantage but not required;

• Able to perform analysis of data and tasks of medium to high complexity.

• Skills in English and Khmer or Burmese

Working Conditions 

• Moderate to no travel depending on project involvement.

• Work shift hours

• Overtime and On-Call may be required.

• Client holidays are observed instead of local holidays. 

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.