Work Location:

Canada

Hours:

35

Line of Business:

Compliance

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview

The mandate of the TD Compliance Department is to foster a culture of integrity, ethics, and compliance and deliver independent risk management and oversight of regulatory compliance risk and conduct risk throughout the Toronto-Dominion Bank and its subsidiaries, to protect our reputation and operate within our risk appetite and is designed to support sustained trust and confidence in TD by our consumers, employees, regulators, investors, and markets.

Job Description: Reporting to the AVP, Insurance Compliance, the Compliance Business Oversight Manager will provide advice, support, and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance / Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Specific accountabilities include:

• Support the RCM risk assessment and program effectiveness assessment work.

• Support the work needed to develop and maintain RCM related policies and procedures.

• Support the Enterprise Road-to-Strong initiative for TDI.

• Support and/or perform the work to keep Merlin records updated and properly managed.

• Support and assist the ROs when required with RCM and Merlin related activities.

• Support the undertaking activities related to the Global Regulatory Inventory & Control Standard, including determining, reviewing applicability of laws, rules, and regulations (LRRs) and controls to mitigate LRR risk.

• Support the monitoring testing activities of RCM controls and support Compliance advisory team & ETC with testing activities involving TD Insurance.

• Help to review and challenge monitoring & testing programs at 1B and TDI Business levels.

• Engage with business partners and business leaders to determine and implement TDI Compliance monitoring and testing activities as required.

• Conduct and/or support monitoring and/or testing activities of RCM controls and providing oversight for activities listed above.

• Guide partner through the development, implementation, oversight, and management of effective RCM Program.

• Proactively advise the business of new and changed Compliance regulatory and/or policy changes related to RCM.

• Formulate relevant and meaningful data analysis, leveraging advanced modeling and analytics, and lead on the interpretation of complex business issues, generate multifaceted insights and identify opportunities to address business regulatory requirements and issues.

• Contribute to the development and implementation of Compliance programs.

• Guide partner through the implementation, oversight, and management of effective Compliance Programs.

• Prepare summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance.

• Represent Compliance on internal or external committees relating to designated business activities as required.

• Deliver relevant subject matter expertise and Compliance advice to business management.

• Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/ practices.

• Manage high risk initiatives and escalations; lead initiatives/guidance as appropriate.

• Actively assist in developing and overseeing implementation of business line policies and Compliance Team procedures.

• Oversee respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities.

• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate.

• Partner with the governance & assurance function to develop annual awareness training related to RCM when required.

• Protect the interests of the organization – identify and manage risks and promote the prompt and thorough resolution of escalated non-standard, high-risk issues.

• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience.

• Actively manage relationships within and across various business lines, corporate and/or control functions and promote alignment with enterprise and/or regulatory requirements.

• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and promote timely communication of issues/ points of interest.

• Provide thought leadership and/or industry knowledge for own area of expertise and participate in knowledge transfer within the team and business.

• Keep current on emerging trends/developments and grow knowledge of the business, related tools, and techniques.

• Participate in personal performance management and development activities, including cross training within own team.

• Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.

• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

• Lead, motivate and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.

• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.

• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

Job Requirements:

• French and English spoken and written.

• At least five (5) years of experience in one or more business units or corporate functions supporting financial businesses in Canada is required.

• Good knowledge of the law and regulation that applies to the Financial Institution sector.

• Good knowledge of a variety of products and services, systems, and compliance advisory standards, procedures, laws, rules, and regulations to deliver objective guidance and independent challenge on initiatives.

• Knowledge of risk management environment, standards, and regulations.

• Knowledge of current and emerging regulatory trends.

• Ability to communicate effectively in both oral and written form.

• Demonstrated experience and skill in mentoring, coaching and performance management.

• Ability to exercise sound judgment in making decisions.

• Ability to analyze, organize and prioritize work while meeting multiple deadlines.

• Ability to establish goals and objectives that support the strategic plan.

• Highly motivated individual with proven track record of delivering results and inspiring the will to win.

• Demonstrated customer focus and understanding of the delivery of superior customer experience by phone or digitally.

• Able to deliver on multiple priorities and requests of multiple executive stakeholders in a fast paced, very dynamic environment.

• Demonstrated relationship building skills, with ability to make things happen through the use of positive influence.

• Strong impact and influence sills.

• Outstanding critical judgment and problem-solving skills.

• Advanced ability to influence at senior leader levels and manage relationships for successful outcomes.

• A genuine interest in fostering the long-term learning and development of others.

• The ability to identify key or underlying issues in complex situations.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français./This position requires proficiency in a language other than French to support or deal with employees who require services and support in a language other than French.