Role Overview:   

Huntsman has an exciting opportunity for a positive and energetic Customer Service Representative who is passionate about serving B2B customers and meeting their needs in line with the Polyurethanes business and supply chain processes. In this role, you will take full accountability for delivering right‑first‑time Order-to-Cash performance while ensuring compliance with agreed service levels. 

You will join our international EAME Customer Service team, responsible for managing day-to-day customer interactions and processes related to order management, logistics coordination, and post-delivery care for our Polyurethanes division. 

Reporting to the Customer Service Team Leader, you will oversee the entire lifecycle of a sales order: from order entry and coordination with sales and supply chain, to delivery scheduling, invoice execution, and follow-up. This role offers an excellent opportunity to further develop your customer service and supply chain skills in a dynamic, collaborative environment. 

Do you think you’re the right fit for this opportunity? Apply today!  

Role Responsibilities:  

As a Customer Service Representative, you will be responsible for:  

• Maintaining company standards for safety and compliance while embodying Huntsman’s corporate principles and values. 

• Managing the end-to-end order-to-delivery process and master data in SAP and related systems. 

• Acting as the primary point of contact for European customers, liaising between various internal and external stakeholders. 

• Cultivating and maintaining excellent relationships with customers and stakeholders by providing timely information and proactive follow-up on orders and deliveries. 

• Proactively identifying, preventing, and resolving issues related to orders and deliveries to ensure on-time and accurate execution. 

• Ensuring correct documentation handling, amendments, and legalizations as specified in the order-to-delivery process. 

• Promote Huntsman's customer web portal for order entry and documentation retrieval to optimize efficiency. 

• Delivering products and services in line with customer and supply chain requirements while following cost-effective principles. 

• Managing Vendor Managed Inventory/Consignment and accruals and settlement processes for rebates and commissions. 

• Handling complaints logging and follow-up, ensuring timely closure with customers. 

Experience and Competencies:   

What we are looking for:  

• Bachelor's or Master's degree in International Economics, Marketing, Finance, Logistics, or equivalent. 

• Excellent communication and influencing skills with a focus on building strong relationships. 

• Knowledge of export procedures is required. 

• Knowledge of Incoterms 2020. 

• Flexible attitude towards varying markets to be served (focus on UK and other export countries) 

• Detail-oriented with strong problem-solving and service-oriented attitude. 

• Flexible, team player with a positive attitude and ability to work independently. 

• Resilient under stress, adept at multitasking, and capable of handling varying workloads. 

• Fluent in English, additional languages are a plus. 

• Cultural awareness of the areas you cover. 

What next? 

If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way. 

About Us: 

At Huntsman, we pride ourselves on being a people-oriented organization. Our family-like atmosphere is cultivated by our diverse groups of team members around the world. 

We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman. 

In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.