At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

• Deliver the best quality of service to AIA customers via conduct survey, take feedback and action taken for continuous improvement.
• Tracking customer experiences across all functions and all touch points
• Continuous improvement mindset on customer servicing process
• Creative and Interactive

• Assist to oversee the process of conducting surveys related to all customer journey upon group guideline with targeted timeline.
• Analyze survey data, identify trends and collect all customers solicit feedback to align all cross functional department and necessary action taken to improve best experiences both internal and external customers.
• Close looping feedback calls to customers to investigate customer satisfaction level from survey.
• Aligning customer experience strategies and Identifying customer needs and taking proactive steps to maintain positive experiences.
• Weekly, Monthly and quarterly report provide to management team.
• Liaise with insurance underwriters, claim assessors and servicing team to provide survey finding and recommendation.
• Working closely with IT & Ops Team, Partnership distribution and Agency team.
• Effective communication with members, agents, FPMs, LPMs , partners and vendors and all stakeholders

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.