Work Flexibility: Hybrid

Work Flexibility: Hybrid (M, Tu, W in office)

On Site Location: 11811 Willows Rd NE, Redmond, WA

Shift: Monday – Friday, 8:00 AM – 5:00 PM, flexible

Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!

Who We Want:

Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward.

What You Will Do:

In this role, you will be responsible for coordinating and/or performing service report reviews, entering/assigning complaints, and coding for trending purposes for our Emergency Care business. Additional responsibilities may require you to:

• Review and determine what service reports from field service require further investigation.
• Enter complaints, primarily from field service reports as required.
• Communicate to field service to ask screening questions or obtain missing information.
• Assist with data collection and trending as required.
• Assist during internal audits.
• Coordinate product returns.
• Communicate and coach technical support, service depot, and field service on reporting expectations.

What You Need:

Required:

• High school diploma or equivalent
• 2+ years of professional experience
• Competency with Microsoft Office (Outlook, Excel, Word, etc.)

Preferred:

• Associate or bachelor’s degree
• Experience with Track Wise, SalesForce/ServiceMax
• Moderate level of medical device industry knowledge

$24.21/hr. – $32.75/hr.,  plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.