Posted:
3/31/2026, 7:09:55 PM
Location(s):
Victoria, Australia
Experience Level(s):
Senior
Field(s):
Software Engineering
Worker Type:
Maximum Term/Fixed Term (Fixed Term)Responsible for the operational support of Desktop, Software Packaging and Release within Workplace, Performance & Quality, Capacity & Continuity, Issue & Risk Management.
JOB RESPOSBILITIES
Package applications/software utilizing the corporate preferred and licensed toolset
Liaising with the wider resolver groups. i.e. SCCM, SOE, Service Desk, Desktop Support, etc
Liaise with the stakeholders to ensure requirements are gathered and expectations are set. i.e. technical requirements, complexity and timeframes, etc.
Create and maintain documentation and conforming to standards (NAB & external)
Peer Reviews/Quality Assurance checkpoints and sign offs amongst the team
Aim for a Zero-defect package
Plan, schedule and coordinate releases following the standard lifecycle (dev, uat, test, pilot, prod)
Close working relationship with software release coordinators
Ensure compatibility across the environment, not limited to BOE/SOE
Foresight on upcoming security releases and version uplifts
Adhere to change management standards
Maintain necessary skills to keep up to technology trends and changes
KEY CHALLENGES:
Providing technical support for a business-critical function ensuring service stability, resolution of incidents within SLA and driving efficiency within the service.
Driving operational & technology change agenda to mature services in line with industry direction
Ensuring service change and service transition is executed flawlessly
MANDATORY TECHNICAL SKILLS – Must have
Admin Studio/Install Shield exp.
SCCM/MECM/InTune management
Basic Active Directory
SECONDARY TECHNICAL SKILLS – Nice to have
2-5 year’s support / administering medium to large-scale Windows desktop (physical and virtual) environments
Proven work experience as a Software/Application Packager
2 years’ experience delivering workplace services in an enterprise environment.
Experience (2+ years) experience delivering service in an enterprise ITIL environment
SOFT SKILLS
Ability to work part of a team or autonomously
Relevant industry certifications desirable.
Strong business communication and interpersonal skills
Proven ability to remain flexible to deliver business outcomes
Tertiary qualification in a Technology discipline or related field
Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia
3. Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you – great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let's have a chat over a cup of coffee!
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
It’s a good time to see what more you can find at NAB as a
Senior Analyst, Workplace Engineer – Application/Software PackagerA diverse and inclusive workplace works better for everyone.
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
Please note unsolicited CVs from agencies will not be accepted.
Website: https://nab.com.au/
Headquarter Location: Docklands, Victoria, Australia
Employee Count: 10001+
Year Founded: 1858
Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Lending ⋅ Payments