What you will do: 

• Manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current 

• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices 

• Manage Vocera devices:  Maintain accurate inventory records, manage the RMA process and spares pool and document all processes 

• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training 

• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions 

• Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization

• Collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues

• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines 

What you need: 

• Bachelor's degree in Nursing, Business or IT or additional 6+ years related work experience

• 2+ years’ clinical or healthcare IT (HIT) experience required

• Must be a US Citizen 

• Demonstrated success in delivering excellent customer support 

• Prior experience supporting clinical end users through rounding and training preferred

• Demonstrated ability to work in high pressure environments with physicians and nursing staff 

• Experience with clinical workflow analysis and design 

• Proficient with Microsoft Office Suite

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