Posted:
11/13/2024, 3:34:06 AM
Location(s):
Florida, United States ⋅ Illinois, United States ⋅ New Hampshire, United States ⋅ Tennessee, United States ⋅ Massachusetts, United States ⋅ Medford, Massachusetts, United States
Experience Level(s):
Senior
Field(s):
DevOps & Infrastructure ⋅ Software Engineering
Workplace Type:
Remote
Pay:
$127/hr or $264,160 total comp
The Contact Center as a Service (Ccaas) Architect is responsible for leading the design, implementation, and management of cloud-based contact center infrastructure. Develops and designs cloud-based contact center solutions tailored to organizational needs, ensuring scalability and reliability, while maximizing automation of platform functions. Oversees the deployment and integration of CCaaS solutions across various platforms, ensuring alignment with business goals. Responsible for ensuring the solution is scalable, resilient, and optimized for exceptional customer experiences.
ESSENTIAL FUNCTIONS:
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JOB SPECIFICATIONS & ROLE BASED COMPETENCIES - KNOWLEDGE, SKILLS AND ABILITIES: |
EDUCATION: Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Mathematics, or a related technical field or comparable technical experience
EXPERIENCE: 7+ years of experience building out the architecture and implementation of CCaaS in a Team Lead or Architect role. 3+ years of hands-on experience with Terraform, including module development and infrastructure as code practices. 3+ years of experience with Amazon Connect and a proven track record in architecting and implementing CCaaS solutions. Team Lead or Management experience is a plus.
ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):
WORKING RELATIONSHIPS: This candidate will work closely with IT, DevOps, Engineering, Product, and CC.
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].
Website: https://www.agero.com/
Headquarter Location: Medford, Massachusetts, United States
Employee Count: 1001-5000
Year Founded: 1972
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Automotive ⋅ Information Technology ⋅ Insurance ⋅ InsurTech