About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States.  ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States.  Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Service, Passion, Respect, Integrity, Teamwork and Excellence

General Summary

The Inventory Coordinator is responsible for the overall integrity and maintenance of a store's inventory. The duties of the job require an average of 20‐30 hours per work week (will vary by store location) dedicated to sustaining the store’s inventory integrity to ensure the right product is in the right place at the right time. They are to consistently provide amazing customer service to both internal and external customers while being involved and motivated toward the goals of the entire store operations with a willingness to assist in any area they are needed.

Essential Duties & Responsibilities:

• Ensure POs are properly received from Ace and non‐Ace vendors.
• Report inventory discrepancies such as over/short and damages from orders received.
• Work with the freight captain to ensure proper receiving and replenishment upon arrival at the store.
• Ensure all outs are researched by scanning the location using a mobile device, determining cause, and following all processes to correct the errors.
• Utilize all Mango reports and programs along with daily cycle counts to maintain inventory accuracy.
• Follow defective merchandise procedures to ensure credits are received.
• Maintain on hand integrity throughout the store by reviewing inventory discrepancies to determine the cause of the discrepancy. Counts must be adjusted as needed after the matter has been properly researched.
• Maintain oversight of the following functions within store operations: price change completion, integrity of location codes, manage inventory levels, and adjustments.
• Coordinates store preparation for periodic full store physical inventories.
• Participates in all Inventory Coordinator training and consistently trains and shares knowledge with other store associates.
• Work with various Store Support Center departments to ensure proper inventory controls are in place.
• Partner with members of management to report and find solutions for inventory concerns.
• Complete all other inventory functions as assigned by management.

** This is a supplemental job description to be utilized for those associates that have this additional responsibility. This is not a position by itself and the associate with this responsibility is expected to adhere to these expectations along with the expectations set forth on the job description for their main role within the store.

Customer Service

• Project a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Help ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
• Communicate any operational or managerial issues to the General Manager in a timely manner.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Help ensure that weekly price changes and label updates are completed timely and accurately.
• Assist with all cashiering functions including training, maintenance, audits, and reports.
• Perform all other duties as assigned.

Inventory & Merchandising

• Help ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
• Assist with maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Leadership

• Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
• Lead by example; be approachable by all associates and customers.
• Assist in training of all associates.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.
• PASSION – Showing our love for the work we do, our customers, and our associates.
• RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
• INTEGRITY – An authentic commitment to moral and ethical behavior.
• TEAMWORK – Together we can achieve extraordinary things.
• EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred. Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$17.28-$19.00

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Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.