Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Position Summary:

We are looking for an accomplished Salesforce Service Cloud Lead Engineer to help deliver scalable, high‑performance solutions on the Salesforce platform. You will blend deep technical expertise with thought leadership, guiding both strategy and execution for Service Cloud capabilities across the enterprise. You will partner with Product Owners, Business Analysts and engineering teams to transform customer service operations through Salesforce solutions. Using standard out of the box functionality, you will write code and perform testing and debugging of applications and complete documentation and procedures for installation and maintenance. May work with users to define system requirements and/or necessary modifications.

What This Role Offers:

• Opportunity to shape the future of customer service technology.
• High visibility across the organization.
• A thought leadership role with both strategic and hands‑on impact.
• A platform to drive innovation on one of the most powerful CRM ecosystems.

Your Responsibilities:

Technical Leadership

• Be a primary technical authority for Salesforce Service Cloud, including case management, Omni‑Channel, CTI, Knowledge, Digital Engagement, and automation features.
• Lead/Collaborate on end‑to‑end solutions that align with enterprise standards, scalability requirements, and long‑term platform strategy.
• Lead the development of necessary custom components using Apex, Lightning Web Components (LWC), Flows, and integrations.
• Establish and enforce best practices for configuration, coding, testing, and deployment.
• Experience with AI Capabilities (GitHub CoPilot, SFDC Einstein, SFDC Agentforce, etc.)

Solution Delivery

• Translate requirements into technical designs and implementation plans.
• Help oversee development activities, ensuring high‑quality, maintainable, and secure solutions.
• Guide integration efforts with external systems using REST/SOAP APIs, middleware, and event‑driven architectures.
• Lead/Conduct code reviews, performance tuning, and troubleshooting for complex issues.

Platform Governance & Optimization

• Follow and maintain architectural standards, data models, and integration patterns.
• Optimize Service Cloud features to improve agent productivity, case resolution, and customer experience.
• Evaluate new Salesforce releases, features, and AppExchange solutions for continuous improvement.

Collaboration & Stakeholder Engagement

• Partner with Product Owners, Business Systems Analysts, Engineers, DevOps and other cross‑functional teams to shape the roadmap.
• Provide technical mentorship to developers, admins, and junior engineers.
• Communicate complex technical concepts to non‑technical stakeholders with confidence.

The Essentials - You Will Have:

• Bachelor's Degree or equivalent years of relevant work experience.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• 8+ years of relevant work experience including hands‑on Salesforce development experience, with at least 3 years focused on Service Cloud.
• Proven experience acting as a solution/technical lead.
• Strong proficiency in:
  • Apex, LWC, Visualforce
  • Salesforce Flows and automation tools
  • Integration technologies (REST, SOAP, MuleSoft, Kafka, etc.)
  • Data modeling and security architecture
• Deep understanding of Service Cloud capabilities: Omni‑Channel, Case Management, Knowledge, CTI, Digital Engagement, Entitlements, and SLAs.
• Experience with CI/CD pipelines (e.g., Git, Azure DevOps, Copado, Gearset).
• Experience with AI Capabilities (GitHub CoPilot, SFDC Einstein, SFDC Agentforce, etc.)
• Salesforce certifications such as:
  • Service Cloud Consultant
  • Platform Developer I/II
  • Application Architect (preferred)
• Experience in large‑scale enterprise environments.
• Background in Agile/Scrum delivery.
• Familiarity with AI‑driven features (Einstein Bots, Einstein Case Classification, etc.).
• Leadership presence.
• Strong collaboration skills across technical and business teams.
• A passion for innovation and continuous improvement.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-LifeAtROK

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.