Job Summary

This role supports customer and sales operations by ensuring accurate account setup, timely resolution of billing issues and smooth invoice management. The position works closely with cross-functional teams to maintain billing accuracy and support compliant, efficient operations.

Job Description

• Handle customer inquiries during account setup via email, chat, or ticketing tools.
• Support sales inquiries and operational requests across multiple communication channels.
• Proactively identify and resolve billing blockers or incorrect account setups that may impact invoicing.
• Create, audit, and manage changes to customer billing and advertising accounts.
• Coordinate and support month-end invoice reviews, including communications with Account Managers.
• Work closely with Sales, Finance, and Operations teams to resolve billing and account-related issues.
• Collaborate with market tax and legal teams to gather market-specific requirements and nuances.
• Maintain accurate records and track requests using internal systems and tools.

Requirements

• At least 1 year experience in billing operations or billing management.
• Good proficiency in English.
• Strong attention to detail and ability to identify and resolve data or billing discrepancies.
• Good written communication skills and ability to work with multiple stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Familiarity with CRM, ticketing, and collaboration tools such as Salesforce, Jira, Trello, Slack, and email.

#LI-GM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.