Job Posting Title:

Theme Park Operations - Leadership Intern (CA), Spring 2025

Req ID:

10099366

Job Description:

About the Role & Program

The Disneyland Resort Operations Leadership Intern is a developmental leadership position that is responsible for active day-to-day management of Cast and location performance in high-volume areas of the Disneyland® Resort operation; these areas may include Food & Beverage, Custodial, Attractions, Retail, Guest Relations, Entertainment, Hotels, and/or Arrival locations.

Leadership Interns will ensure a productive, efficient, and safe operation, drive a memorable and courteous Guest experience, and increase Cast engagement. This role strives to improve Guest service standards, recognizes/coaches Cast behaviors, and leads the business through Key Business Drivers while maintaining strong connection to the Disney brand.

Interns who successfully complete this six-month internship will be given priority consideration for placement into leadership opportunities OR invited to participate in the next Leadership Development Program, with the intent to extend a regular offer forthcoming post-graduation.

What You Will Do

• Dedication to excellence and working in the operation daily, which includes interacting with Guests and Cast Members and resolving any issues
• Recognize Cast and hold them accountable for delivering excellence in our Five Keys: safety, courtesy, show, efficiency, and inclusion.
• Exceed Guest expectations in a manner that yields results and positive Guest feedback
• Partner closely and collaborate with other leadership teams due to shared Cast base, and work together to drive and deliver daily results
• Participate in departmental meetings and communicate relevant information to Cast Members
• Support local projects and supervise any potential impacts to the Guest and Cast experience

Required Qualifications & Skills

• Proven leadership experience (school, community, volunteer, sports, etc.)
• Proven integrity and maturity in a fast paced, high volume work environment
• Demonstrated operational guest service experience and guest service skills
• Demonstrated problem-solving and decision-making
• Demonstrated strong organization, multi-tasking and time management skills with attention to detail
• Availability and willingness to be flexible with work schedule, including weekends, variable shifts and holidays

Preferred Qualifications

• Bilingual skills

Education

• Currently a Senior or a recent graduate (within six months of your graduation date) pursuing a degree in Hospitality, Travel & Tourism, Business Administration, Management, Communications, or closely related field

Eligibility Requirements & Program Information

Candidates for this opportunity MUST meet all of the below requirements:  

• Be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months at time of application posting OR currently participating in a Disney College Program or Disney Internship  
• Be at least 18 years of age  
• Have not completed one year of continual employment on a Disney internship or program.   
• Possess unrestricted work authorization 

Additional Information

• Must be compliant with The Disney Look appearance guidelines
• This internship is a primarily on-site position - Must be able to provide a working, reliable internet connection as well as a quiet, dedicated workspace
• Program length - The approximate dates of this internship are January 2025 - June 2025
• Work details - Must be able to work FULL TIME hours (approximately 40 per week) for the duration of the internship
• Must be able to have a consistent, reliable work schedule throughout the internship
• Transportation - Must have reliable transportation to/from work
• Housing - Must provide own housing for the duration internship program

Recommendation – Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed.

The pay rate for this internship in CA is $1,280 per week. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Job Posting Segment:

Park Ops

Job Posting Primary Business:

Park - Disneyland (DLR)

Primary Job Posting Category:

Management Intern

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Anaheim, CA, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-08-27