Posted:
9/12/2024, 5:24:29 AM
Location(s):
Pennsylvania, United States ⋅ Philadelphia, Pennsylvania, United States
Experience Level(s):
Internship
Field(s):
Operations & Logistics ⋅ Sales & Account Management
Workplace Type:
On-site
Job Summary
This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.Job Description
Program Overview
Discover opportunities designed to set your career in motion! The Comcast internship/co-op program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.
This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.
Organization & Team Overview
CLC is a part of XGIE – I pasted what I could find on ComcastNow, but if other folks are using different language for XGIE, that’s totally fine to use!
Xfinity Growth, Innovation, and Experience drives business growth and customer engagement with emphasis on how Xfinity takes its products and services to market — and delivering a reliable, end-to-end experience to our customers, no matter which market or region they live in. XGIE teams are responsible for Xfinity brand and product strategy, including its video, broadband, voice, home, and mobile products, as well as consumer sales and marketing, digital platforms, and data intelligence.
Role Description
Responsible for assisting Customer Lifecycle Communications management with Reliability related communications and strategies to effectively promote the reliability Xfinity products and services. Coordinates with appropriate stakeholders to develop digital assets, and routing for review and approval. Supports ad hoc campaigns as needed. Executes project deliverables within agreed upon timelines and budgets, sharing status updates with stakeholders along the way.
What are some interesting problems the student will work on?
In your role, you will work with digital platform partners to craft and deploy messaging to customers that amplify our product and service reliability message. Specific campaigns include but are not limited to unplanned customer outages, network enhancements, and equipment exchanges.
Where can this student make an impact?
You’ll be working closely with leaders across the marketing and service communications teams to gain experience crafting and orchestrating customer-facing communications. Success in this role is characterized by making a measurable impact on customer retention and satisfaction.
Job Responsibilities
Responsibilities include but are not limited to:
Crafting customer-facing messaging for equipment swap and outage-related communications
Working with your leader to identify test and learn and customer research opportunities
Gain insights into the effectiveness of our programs via reporting and measurement of communications
Other duties and responsibilities as assigned.
Preferred Skills
Microsoft Office
Excellent verbal and written communication skills
Knowledge of Xfinity products and services
Preferred Majors: Marketing, Communications, Journalism, Advertising, English
Minimum Qualifications and Eligibility Requirements
Currently pursuing a bachelor’s degree from a United States-based college or university
Rising Junior or Rising Senior only (must have a graduation date between Winter 2025- Spring 2027)
Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2025 semester before graduating)
Available to work 40 hours per week over the course of the summer program- June 2 through August 15, 2025
Authorized to work in the United States with no current or future sponsorship needs
Available to report in-person to the work location on the job posting (unless virtual offering)
Comcast is an Affirmative Action/EEO employer M/F/D/V
Compensation
Base Pay: $23.00Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Certifications (if applicable)
Relative Work Experience
0-2 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Website: http://corporate.comcast.com/
Headquarter Location: Philadelphia, Pennsylvania, United States
Employee Count: 10001+
Year Founded: 1963
IPO Status: Public
Last Funding Type: Grant
Industries: Internet ⋅ Telecommunications ⋅ TV ⋅ Video ⋅ Web Hosting