Job Description:

• Serves as escalation point for issues related to the application
• Serves as SME for applications supported
• Investigates and resolves complex issues related to processing or data quality 
• Investigates root cause, develops, and implements permanent solutions to problem records as aligned with Problem Management process
• Develops, tests, and implements changes as aligned with Change Management process (in relation to enhancements, incidents, or problem record fixes)

Day to day activities:

• Work on dev items such as tasks/ user stories and report progress on daily standup calls
• Investigate incidents escalated about the application​
• Reply to emails addressed to the team 
• Handle requests for information related to application logic​
• Execute requests such data extracts or other routine activities
• Handles problem record and change records

Technical Skills:

• Data Visualization, Information Delivery, Dashboards and Reports – required 
• Data Integration, Extract-Transform-Load (ETL) – required 
• Databases, SQL – required 
• Data Warehouse and Business Intelligence (BI) concepts – required 
• Azure data platform and components – preferred
• CICD/Git - preferred