C.H. Robinson is hiring a Key Customer Success Manager to grow and retain key strategic accounts. In this role, your primary objective will be to ensure that customers derive maximum value from our technology and services through relationship-focused client management. As the main point of accountability, you will develop strategic relationships, provide value creation and solution expansion, and ensure overall customer satisfaction. You’ll achieve this by cultivating trust, aligning with executive-level customer contacts, and advocating for the customer. If you’re a candidate who can drive customer growth with passion and purpose, we invite you to apply and contribute to C.H. Robinson’s commitment to delivering excellence!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

The deadline for internal applications is Friday, September 13th, end of day.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage top and bottom lines of accounts (over $3 million in net revenue annually), including global profit and loss and expense management

• Maintain monthly revenue projections and ensure accurate resource allocation

• Leverage customer-specific data and requirements to create viable supply chain solutions

• Champion enterprise technical and operational capabilities to meet customer goals and expectations

• Develop and execute strategic plans aligned with both customer and C.H. Robinson’s visions

• Build and manage strategic relationships with executive-level customer contacts, aligning internal and external business functions globally

• Provide guidance and mentoring to service delivery teams, fostering a culture of collaboration, growth, and continuous improvement

• Drive results through your knowledge of industry and market trends, strategic business reviews, account planning, and ownership of the customer value proposition

• Gather and translate the voice of the customer (VOC) into actionable insights

• Lead contract negotiations and identify growth opportunities

• Develop improvement roadmaps and manage budgets

QUALIFICATIONS

Required:

• Bachelor’s degree from accredited college or university

• Minimum 4 years of related industry experience

• Ability to travel up to 25% (domestically and internationally)

Preferred:

• Advanced proficiency in Microsoft Office Suite of programs

• Knowledge of Supply Chain and/or Logistics industry

• Presentation experience with internal and external key decision makers

• Demonstrated experience in consultative and strategic sales

• Ability and desire to work in a fast-paced environment

• Strong negotiation and conflict resolution skills

• Advanced written and verbal communication skills

• Demonstrates skill of managing internal and external customer expectations

• Proven ability to build, lead, and foster a team-oriented environment

• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.