At RAC, we are dedicated to building a safer, more sustainable and connected future for Western Australians. From Insurance, Auto Service Centres, Roadside Patrols and Travel to Finance, Holiday Parks and Resorts, we are a diverse, purpose-driven organisation. For over 116 years, we have reinvested our profits back into the WA community.

An exciting opportunity has arisen to join the Motoring Dispatch Team on a permanent basis, working shifts between 6am - 11pm Monday to Sunday. Reporting to the Dispatch Shift Team Leader, this role is pivotal in delivering member service through efficient utilisation of roadside resources and managing the member relationship throughout their vehicle breakdown experience.

What will you be doing?

Dispatcher responsibilities involve a range of daily activities including:

•    Efficient and effective allocation of resources to provide service in a timely manner to members in Western Australia

•    Communicating and influencing internal/external stakeholders

•    Providing a proactive and outstanding member experience

•    Maintaining a safe workplace for yourself and ensuring the safety of resources and members

•    Collaborating with colleagues to identify efficiencies with system and processes

What are we looking for in you?

Successful candidates will maintain demonstrated previous experience in a dispatch or logistics environment including:

•    The flexibility to work various shifts Monday to Sunday between 6am - 11pm
•    Outstanding communication and relationship building skills
•    A strong focus on service excellence
•    Demonstrated problem solving and decision-making skills
•    Proven ability to work effectively in a team environment
•    Able to adapt and embrace change in a workplace

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.

If you would like further information or a confidential conversation about this vacancy, please contact Lorretta Jackson (Talent Acquisition Partner) on 9436 4356 or [email protected]