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The Embalming Supervisor reports to the Central Care Center Manager, and oversees the team of embalmers at the facility. The Supervisor is responsible for planning and directing the activities of the Central Care Center embalmers and resources to optimize client family satisfaction, resource utilization and cost containment within given limits. Working under the direction from the Central Care Center Manager, the Supervisor will direct the activities of supervised personnel within the embalming room to ensure that services from decedent removal through final decedent disposition are provided in accordance with the Company* standards.

Assists with Embalming: Consistently provides high quality care to those entrusted to the Company’s care throughout the embalming process.

• Serves as a guardian of the human remains entrusted to the Company’s care

• Applies his/her artistic skills and scientific knowledge to recreate a memory of the deceased that offers comfort to the Company’s client families.

• Reverently and efficiently disinfects, sanitizes, preserves and presents the remains in accordance with the family’s wishes while protecting the community’s health.

• Advises Funeral Directors concerning the condition of the remains and possible treatment so they may effectively manage client family expectations.

• Ensures the overall presentation of the deceased conforms to the Company’s quality standards and client family’s wishes

Supervising Embalming Room: Oversees all activities within the embalming room

• Performs quality checks to ensure proper procedures are followed

• Ensures embalming schedule is followed to avoid any disruptions in service

• Maintains equipment and related logs

• Provides overall care and maintenance of embalming room

• Maintains Material Safety Data Sheets

• Maintains inventory and orders supplies

• Conducts formaldehyde monitoring with embalming shift

• Communicates and acts as a liaison between the Central Care Center and other location staff

• May assist in training of others

• Creates shift schedule for Embalmers

• Operates within budget provided and looks for cost savings opportunities

• Assists with preparing the deceased for identification

• Conducts the final review to ensure the deceased meets the client’s wishes

• Assists with scheduling mortuary services

• Acts as Central Care Center Manager when manager is not present at the location

Removals and Transfers (where required by state regulations or Center requirements): Demonstrates a commitment to customer service and serving the Company’s families exceptionally well.

• Assists in educating the family on what to expect through the removal process

• Ensures Dignity Promise Standards are met throughout each removal and transfer

• Confers with the Funeral Director frequently to provide any additional assistance

Overall Key Performance Indicators (KPI’s)

• Production to Expected Level – Manage cases to meet or exceed Company established ratios

• JD Power Customer Satisfaction Survey – Meet and exceed client expectations

• Policies and Procedures – Ensure all policies and procedures are closely followed to ensure proper embalming – measured by passing all audits

• Embalming room – measured by how well room and supplies are maintained

• Teamwork – maintains an overall positive environment for the embalming staff

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Associate’s degree in mortuary science preferred

• State embalming license or state certification required, according to State regulation

• At least three years of embalming experience required

• Must pass pre-employment background check and drug test

• Must hold valid license to drive a car and be an authorized driver as per the SCI Driver Safety Policy

• Maintains the proper continuing education credits required to maintain license(s) (if required by state)

• Knowledge of computers and some software is required

WORK CONDITIONS

Work Environment

When considering the work environment associated with this job, the following factors may apply:

• Work indoors and outdoors during all seasons and weather conditions

• Limited amount of local and/or multiple location traveling required

• When not required to wear protective gear and if not in contact with families, embalmers must be dressed in a professional manner. Professional Dress is required when in contact with families. Uniforms may be required in some locations.

Work Postures

When considering the work postures associated with this job, the following factors may apply:

• Frequent, continuous periods of time standing, up 8 hours per day

• Kneeling, reaching and bending to move and arrange materials

• Climbing stairs to access buildings frequently

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

• Physical effort requiring manual dexterity is required

• Carrying and/or lifting materials up to 100 pounds

Work Hours

When considering the work hours associated with this job, the following factors may apply:

• Working a number of evenings and/or weekends every month

Postal Code: 78731

Category (Portal Searching): Operations

Job Location: US-TX - Austin