Job Description:

About DXC Bulgaria  

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values ​​create an environment where ambitious people become successful at home. At home - in Bulgaria.

The SOC Analyst is responsible for delivering operational services to outsourcing accounts on time, on target with quality and work on shifts which include night shifts as well. The SOC Analyst focuses on accepting and analyzing security incidents related to the supported customer environments. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction and predefined Service Level Agreements. He/she works in close relationship with other teams and is under direct supervision by the team management.

Daily challenges

• Incident Logging, Categorization, Prioritization, Management and Closing:

• Open an Incident record (where not already automated) for each Incident to record and track all relevant information, as well as provide a complete history of events and activities throughout the incident lifecycle

• Categorize and prioritize the Incident so that it can be handled quickly and efficiently

• Prioritize the incident based on the Incident’s urgency and impact on the business

• Upon closing the incident verify that the categorization and closure code of the incident is correct

• Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA

• Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates

• Do generic troubleshooting within the applicable technology platform that Cyber Security Analyst is responsible for

• Escalation to Security support teams as needed

eXperience and skills required

• Pursuing a degree in Computer Science or other related areas or equivalent certifications (CompTIA Security+, CCNA, CCNP, SNIA,)

• Fluent in English

• Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line – the position is on shifts, including night shifts

• Strong interpersonal and security skills

• Good communication skills and customer centric focus

• Good analytical skills

• Team player

• Ability to pro-actively learn new technology, processes and other skills

• Able to pro-actively search for solutions from knowledge bases, support, documentation and other information

• Keen interest in continual learning and professional development

• Time management skills and ability to multi-task and prioritize assigned tasks, problems and requests in a high-pressure environment

• Flexible, self-motivated with the ability to work under pressure in an international and culturally diverse organization

Company benefits

• Competitive remuneration package

• Additional Medical & Life insurance

• 4 days additional paid leave (total: 24 days)

• The possibility to work entirely remotely

• Food vouchers

• Training, continuous learning and career development in the largest IT company on the market

• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)

• Access to a foreign language learning platform

• Stable employment in an international company

• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)

• Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)

• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)

• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Micro Focus, Salesforce, Red Hat, VMware, Workday)

• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation

• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)

• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)

• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. We continue with stay-at-home recruiting and video interviewing for the foreseeable future.

Please note only shortlisted candidates will be contacted.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.