The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit 
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters 
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

• University degree holder
• Over 3 years' relevant work experience, preferably in pension operations (MPF & ORSO)
• With supervisory experience is preferrable
• Strong interpersonal, communication and collaborative skills
• Preferably worked previously in a call centre/service centre environment
• Strong interpersonal, communication and collaborative skills
• Can exercise independence of judgement and autonomy
• Strong PC skills in MS office, including Word, Excel and PowerPoint
• Proficiency in both English and Chinese, both spoken and written
• Proficiency in Putonghua would be an advantage

On the job you will: 

• Carry out quality assurance checking to ensure it complies with the working procedures and checklist
• Conduct regular examinations to the operations staff to ensure their skill and knowledge are up to standards
• Review the error cases and propose preventive measures with Operations Team Leader
• Assist supervisors to monitor and review operation quality, identify service improvement needs and implement enhancement actions
• Collaborate with Operations Team Leader to develop / review procedure and checklist, propose effective new method, suggest effective control measure and deliver training / briefing. Lead the implementation of procedure change smoothly
• Other ad hoc assignments as assigned

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success 
• A bold ambition and set of goals to be a leader in driving transformation in our industry 
• Our best. Every day. 

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid