Posted:
9/4/2024, 5:00:00 PM
Location(s):
Bend, Oregon, United States ⋅ Oregon, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Medical, Clinical & Veterinary
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Medical Records Tech
REPORTS TO POSITION: Clinic Supervisor/Manager
DEPARTMENT: St. Charles Medical Group
DATE LAST REVIEWED: June 7, 2022
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The Medical Records Tech position is assimilated throughout St. Charles Medical Group encompassing practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine. Our Medical Records Tech collaborate with clinical staff to assure we are providing our community with comprehensive and compassionate health care.
POSITION OVERVIEW: Medical Records Tech is responsible for supporting the daily operations and overseeing the medical records activities of a multi provider clinic. Business activities include direct management of all clinical medical records processes. Oversees the health information management activities including customer service, ROI, answering phones, chart preparation, document retrieval, chart inventory, records management and destruction, and related duties.
This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for high level accuracy in all functions of clinic business / patient process flow, from initial records collection to patient intake to results collection for services provided.
Responsible for the oversight of real time document management and retrial for active patients receiving services in the clinic. Including accurate chart preparation process management for upcoming patient appointments.
Oversees the accurate prepping scanning and indexing process of patient records and information related to incoming patient records and upcoming patient appointments. Includes scanned documentation correction and deletion processes.
Courteously and confidently advises patients regarding medical records processes, requests appropriate types of payments for release of information, and oversees the completion of release of information requests within the legal timeframe.
Applies demonstrated expertise in managing the clinic’s medical records processes and provides early identification of problem areas and appropriate resource utilization for problem solving.
Responsible for multiple location records management process. Oversees and assists St. Charles HIM department with management of the historic medical records.
Oversees chart scanning process for outside records.
Functions as a patient representative during registration process; greets and assists patients and demonstrates good customer service skills.
Assists provider with other duties (e.g. chart preparation, phone messages, etc.) and communicates with professional staff as needed for quality patient care.
Supports the vision, mission and values of the organization in all respects.
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION
Required: High school diploma / GED.
Preferred: Associate Degree in Health Record Technology.
LICENSURE/CERTIFICATION/REGISTRATION
Required: Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements.
Preferred: Registered Health Information Technician (RHIT) certification. If the caregiver has a RHIT Certification; then this position will require the caregiver to maintain required educational credits (CE) through AHIMA.
EXPERIENCE
Required: 2 years of hospital/medical office experience with a Health Information Management focus.
Preferred: N/A
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.
Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.
Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
First Shift (United States of America)Is Exempt Position?
NoJob Family:
REPRESENTATIVEScheduled Days of the Week:
Monday-FridayShift Start & End Time:
8-430Website: https://stcharleshealthcare.org/
Headquarter Location: Bend, Oregon, United States
Employee Count: 1001-5000
Year Founded: 2001
IPO Status: Private
Industries: Health Care ⋅ Medical ⋅ Non Profit