Facilitator - Family Support Services

Posted:
7/9/2025, 12:44:56 AM

Location(s):
New York, New York, United States ⋅ New York, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

If you are a current YAI employee, please click this link to apply through your Workday account.

Key/Essential Functions & Responsibilities

  • Leads and facilitates one (1) or more of YAI’s Family Support group offerings based on interests, availability and qualifications by leading and moderating group discussions with children, adults and/or parents based on specific program curriculum.  

  • Conducts virtual and on-site intake sessions with participants of assigned groups to collect information regarding service needs and coordinates with leadership to ensure necessary supports are provided during group offerings.

  • Engages with multiple participants with varying levels of verbal abilities and support needs and/or parents of children with I/DD. 

  • Working in partnership with support staff, ensures participation and engagement while maintaining a safe and structured environment.

  • Conducts person-centered goal setting and regularly monitors and evaluates participant progress through observations.

  • Provides individual assistance, within a group setting, when needed. 

  • Communicates consistently with supervisor or designee, escalating programmatic concerns, and reporting operational issues related to program equipment and facilities.

  • Engages with families on site pre/post session regarding progress, plans and/or any issues or concerns that arise.

  • Works with program leadership to identify, develop and/or update and enhance program curriculum according to the evidence-based practice, incorporating new teaching methods and content.

  • Ensures timely and accurate documentation of services, attendance and billing in compliance with guidelines and regulations and in appropriate format and electronic systems for all documentation related to the program.

  • Ensures proper facility set up/clean-up for each group session, may assist with room set up as needed.

  • Remains current with mandatory and other training, successfully completing within required time frames.

  • May conduct in-person outreach presentations regarding YAI Community and Family Services (CFS) and other related programs at YAI or other locations across the boroughs of New York City.   

  • Performs all other duties, as assigned.

Schedule:

Days: Wednesdays - 8/13, 8/20, 8/27, 9/3, 9/10, 9/17, 9/24, 10/1, 10/8, 10/15 (These days may change based on program needs)
Time: 4pm to 7pm

Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)

  • Bachelor’s degree, training and/or certificate in program related field or as required by program contract; or

  • A satisfactory equivalent combination of education, training and/or experience.

  • Excellent interpersonal and communication skills.

  • Strong problem-solving skills with demonstrated ability to work independently.

  • Excellent time management and written communication skills.

  • Ability to complete room set up, including movement/sliding of tables, chairs and other equipment.

  • Proficient in Outlook, Microsoft Word, PowerPoint, and Excel.

Preferred Qualification Requirements (desired requirements beyond MQRs above)

  • One (1) year experience working with people with I/DD preferred.

  • Master’s Degree may be required by certain contracts and/or programs.

Compensation: $25.00 hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.