Student Support Specialist

 

Position Overview:

The Student Support Specialist at Road to Hire is crucial in providing comprehensive support to students enrolled in various educational programs. This position requires a dedicated individual passionate about empowering and developing under-served youth and young adults to achieve their educational and career goals. The Student Support Specialist will be responsible for offering one-on-one guidance, organizing events, building relationships with students and community partners, and ensuring the overall success of the College Prep Program (High school focus).

 

Key Responsibilities:

Direct Student Support - 70%

• Provide personalized one-on-one support and guidance to 80-100 students and families, assisting students in exploring post-secondary options like apprenticeships, universities, or trade schools.
• Develop individualized college timelines, including creating college lists and setting admissions and financial aid application deadlines.
• Stay current with admissions and financial aid advising practices to aid students in submitting admissions and financial aid applications.
• Coordinate in-person and virtual events to promote post-secondary opportunities at colleges, universities, and apprenticeships for students and families.
• Edit and implement a curriculum focusing on career and college pathways using high school appropriate information. 

Caseload & Data Management - 20%

• Track and record student progress using qualitative and quantitative data in the database.
• Ensure accurate documentation of milestones, post-secondary access progress, and student communication within designated timelines.
• Manage scheduling for assigned caseload, ensuring students meet regularly based on program deadlines.
• Maintain updated student and guardian contact information in the database.

Program Support - 5%

• Assist in planning and staffing College Prep Program events and student workshops.
• Support student recruitment, intake, and transition from the College Prep Program to the College Success Program.
• Collaborate on additional projects or program needs as directed by the manager.

Organizational Support - 5%

• Support other R2H teams by attending events, networking with stakeholders, and assisting with event logistics.
• Represent the Road to Hire brand positively and contribute to increasing brand awareness within the community.

 

Qualifications:

• Strong alignment with Road to Hire's core beliefs and educational philosophy.
• Excellent communication skills, both oral and written.
• Background or experience in career counseling, teaching, or education, preferably in high school or college settings.
• Ability to build strong relationships with team members and students.
• Exceptional attention to detail, organizational skills, and managing multiple priorities.
• Willingness to seek feedback and coaching for continuous improvement.
• Proficiency in balancing tasks in a fast-paced environment.
• Demonstrates confidence, professionalism, and the ability to make sound judgments.

 

This full-time role may require occasional weekends or evenings. The Student Support Specialist works in schools daily to play a vital role in students' success in Road to Hire's educational programs by providing guidance, support, and resources to help them achieve their post-secondary plans. 

 

Compensation

• The salary for this position is $53,000

 

Who We Are

Road to Hire (R2H) works with corporate partners and universities to diversify corporate workspaces and interrupt cycles of intergenerational poverty by ensuring underrepresented individuals have access to higher education, high-earning careers and prosperous futures. 

Alongside its partnerships, R2H’s programs help fulfill its mission:

1. R2H Apprenticeships program: Supports hard-working young people of color looking to break into the tech industry and build diverse corporate workspaces. R2H Apprentices participate in a rigorous six-month paid training program learning tech and professional development skills, after which they can transition to high-earning tech careers with R2H premier employers.
   
   
2. R2H High School program: Supports students at Charlotte’s Title I, low-income high schools. These students take Road to Hire classes for credit, learn technical and life skills and earn paths to debt-free college and high-earning careers.
   
   
3. R2H College program: Provides financial support, mentorship, programming and community to historically underrepresented students pursuing post-secondary education through R2H College program. This program supports eligible graduates of the R2H High School program who are pursuing higher education as their route to high-earning career opportunities. 
   
   
4. Golden Door Scholars (GDS): Supports undocumented and DACA or TPS holders across the U.S. in their journeys through higher education and high-earning career opportunities.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

We are an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]. 

If you are based in California, we encourage you to read this important information for California residents linked here.

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