Senior Accounts Receivable Operations Analysts

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Senior Accounts Receivable Operations Analysts.

To succeed in this role you must have the following:

• Weekly and monthly reporting to direct supervisor

• Daily delinquency notices

• Payment and billing reconciliations

• High volume phone calls and emails to assigned delinquent customers

• Reconcile customer disputes as they pertain to payment of outstanding balances

• Provide excellent customer service to both internal and external customers

• Participate in team planning meetings

• Meet defined department goals and activity metrics

• Able to build ad-hoc reporting utilizing NetSuite and Excel

• Team player able to assist where needed

• Must have NetSuite experience

• Good at using Microsoft Office Excel

• Must be willing to work on a night shift schedule

• Knowledge of Collections, Cash Applications, and Billing procedures

• Strong attention to detail goal-oriented

• Dedication to excellent customer service

• Excellent written and verbal communication

• Ability to prioritize and handle multiple responsibilities

Desired Qualifications:

• 5 years high volume B2B collections & deductions/dispute experience 

• Must be an accounting graduate 

• Must be amenable to work on US hours 

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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• Have read and agreed to our Data Privacy Policy 

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