Commerce - Customer Technology Lead

Posted:
9/11/2024, 5:00:00 PM

Location(s):
Calgary, Alberta, Canada ⋅ Ontario, Canada ⋅ Old Toronto, Ontario, Canada ⋅ Quebec, Canada ⋅ Vancouver, British Columbia, Canada ⋅ Alberta, Canada ⋅ Montreal, Quebec, Canada ⋅ British Columbia, Canada ⋅ Ottawa, Ontario, Canada

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Sales & Account Management

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

 
There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

Our Digital Commerce services create new, innovative customer journeys through bleeding-edge, end-to-end solutions that unify the digital and physical. Leveraging deep industry knowledge and expertise, we build connected and personalized customer experiences that catalyze customer buying decisions—at speed and at scale. We strategize, design, develop and implement omni-channel B2C and B2B commerce capabilities, platforms and systems. By improving digital channel maturity and delivering integrated experiences, we boost customer interaction and engagement, delivering tangible results and a better bottom line.

You Are:

A deep technologist who knows multiple commerce platforms and adjacent technologies. You are known for your knack in crafting, analyzing, and executing impactful Commerce strategies. Clients trust you to articulate detailed technology plans and implementation strategies with clarity and precision. You have a mix of technical and consulting mindset and can persuade, influence and advise.

We are excited to connect with individuals who are passionate about guiding diverse technical teams through the intricate process of designing and building transactional systems.

The Work:

  • Provide subject matter expertise to identify and recommend workable solutions to clients
  • Ensure overall success of complex and large-scale Commerce programs
  • Lead the technical aspects of Commerce projects, including data, AI and Customer Data Platforms
  • Build great client relationships with the most senior client technologists and also be able to influence broader executive audiences
  • Work with the delivery and technical leads to develop the overall implementation solution plan and serve as a lead, as required, overseeing aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation phases for Commerce projects
  • Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement.
  • Manage the end-to-end lifecycle of Commerce projects, from requirement gathering to solution design, implementation, and post-launch support.
  • Dive deep into the Commerce space to understand the landscape in which clients operate, identifying their business options within the broader context of global economic, technological, and social trends.
  • Lead teams to provide world-class consulting solutions to clients in the Commerce space to meet the unique market and organizational need.

Here’s What You’ll Need:

  • Minimum of 10 years’ experience in the Customer Technology Commerce space
  • Minimum of 5 years’ experience working with either Adobe Commerce or Salesforce Commerce Cloud
  • Minimum of 5 years’ experience in solution design and architecture of large, complex Commerce solutions
  • Proven track record of driving consulting and strategy sales with Commerce clients
  • Bachelor’s degree or equivalent work experience
  • English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Bonus Points If:

  • Experience with Composable Commerce
  • Experience with other major Commerce platforms
  • Experience with adjacent digital platform technology, e.g. content management, digital marketing, customer data etc.
  • Experience with Front-end architecture and experience optimization approaches

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired in British Columbia as set forth below.

Information on benefits is here.

Role Location                                    Annual Salary Range

British Columbia                               $117,200 to $248,100

#LI-NA #LI-MP

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Our Commitment to Inclusion & Diversity 

 

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.  

 

Requesting an Accommodation 

 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 

 

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. 

 

Other Employment Statements 

 

It is currently our objective to assign our people to work near where they live.  However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed. 

 

Job candidates are not required to disclose any offence for which a pardon has been granted. 

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing