You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Please enter the external job description here (remove this line)

Job description (heading) /  Description du poste (titre)

• Client Experience specialist in charge of executing against the overall strategy and implementing initiatives that translate data and insights coming from the analysts into concrete actions. They manage projects of different complexity, often involving other stakeholders and departments.

Preferred skills (heading) / Compétences particulières (titre)

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to build report.
• Strong attention to detail and organizational skills.
• Familiar with client experience function

Qualifications (heading) / Compétences (titre)

• A bachelor degree in a business administration, marketing, communication. The ideal candidate should possess a strong track record in customer service, project management, data analysis and CRM system.

Responsibilities (heading) / Responsabilités (titre)

• Aligning client experience strategies with cross-functional teams to ensure seamless client experience by conducting regular meetings with stakeholder.
• Tracking client experiences across online and offline channels, devices, and touchpoints by analyzing EBL and survey result.
• Identifying client needs and taking proactive steps to maintain positive experiences by analyzing EBL and survey result.
• Stay up-to-date on industry trends and best practices in customer experience by doing desktop research and collect feedback from relatives
  Develop, implement merchandise strategy align with company identity. By managing day to day Brightstore activity.

Job Category:

Marketing

Posting End Date:

30/12/2024