At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Assists department head in formulating and implementing effective business strategic plans to promote the corporate clients businesses through agency visits and client briefings, and to ensure all business targets are met.

1.    Sales Support (70%)

        Promotes and motivates agency in doing Corporate Clients businesses

        and develops effective promotion campaign in order to achieve the

        assigned sales/ business targets.

        -    Achieves assigned sales targets within time frame set;

        -    Motivates more agents to do pension business through agency visits and

             Meetings;

        -    Provides sales support and training to agency

        -    Conducts presentation to clients and prospects for both sales and client

             Services;

        -    Collects market information and updates it to agency;

        -    Assists supervisor to oversee the Worksite business in Macau by providing

             new initiatives, organizing sales activities and conducting regular business

             reviews to achieve business targets.

2.    Customer Service (20%)

Provides excellent and efficient service to Corporate Clients customers and agency in order to maintain the existing clients and after sales support to agency.

• Works closely with Corporate Clients Servicing team to provide servicing support to our corporate clients;
• Conduct regular client visits and immediately feedback to agency;
• Handles enquiry hotlines and walk-in enquiry for both clients and agency;
• Conducts regular business and service reviews to ensure our service is up to standard and customers’ satisfaction is met;
• Looks for continuous improvement to strive for operational efficiency and customers’ satisfaction.

3.   Other responsibilities (10%)

      Performs other responsibilities and duties periodically assigned by supervisor

      in order to meet operational and/or other requirements.

Minimum Job Requirements:

• University/ College graduate plus minimum 5 years’ relevant experience
• Effective presentation, communication and interpersonal skills;
• Strong decision making and analytical skills;
• Effective public speaking and training skills;
• Good customer services mindset;
• Practical knowledge and experience in private pension & group product and servicing;
• Strong staff coaching/ counseling skills.

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.