Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:BCom
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are seeking a highly skilled Dispute Management Specialist to join our Order to Cash (OTC) team. The ideal candidate will be responsible for managing and resolving disputes related to customer invoices, ensuring timely and accurate resolution to maintain customer satisfaction and optimize cash flow
What are we looking for? Qualifications: - Bachelor s degree in Finance, Accounting, Business Administration, or related field. - Proven experience in dispute management or accounts receivable, preferably within an OTC environment. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Proficiency in ERP systems and Microsoft Office Suite. - Ability to work independently and as part of a team. - Detail-oriented with a focus on accuracy and efficiency. Preferred Qualifications: - Experience with SAP or other ERP systems. - Knowledge of industry-specific regulations and best practices. - Certification in credit and collections or related
Roles and Responsibilities: - **Dispute Resolution:** - Investigate and resolve customer disputes related to invoices, payments, and credit notes. - Collaborate with internal departments (e.g., Sales, Customer Service, Accounts Receivable) to gather necessary information and resolve issues. - Ensure disputes are documented, tracked, and resolved within agreed timelines. - **Customer Communication:** - Serve as the primary point of contact for customers regarding disputes. - Provide clear and timely communication to customers on dispute status and resolution actions. - Escalate complex disputes to appropriate levels as needed. - **Process Improvement:** - Identify recurring issues and recommend process improvements to prevent future disputes. - Participate in cross-functional meetings to discuss and implement best practices. - **Reporting and Analysis:** - Maintain accurate records of all disputes and resolutions. - Generate regular reports on dispute metrics and trends. - Analyze dispute data to identify root causes and recommend corrective actions. - **Compliance and Documentation:** - Ensure compliance with company policies and procedures. - Maintain comprehensive documentation of dispute management activities.

BCom

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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