Abingdon Square Veterinary Clinic is seeking a dedicated and customer-focused individual to join our team as a full-time Veterinary Customer Service Representative/Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

Are you ready to take your skills to the next level in a beautiful, modern facility? At Abingdon Square Veterinary Clinic, we’re not just about top-notch care for our furry friends – we’re building a team that’s passionate about making a real difference! We’ve moved to a brand-new, state-of-the-art clinic at 374 6th Ave, New York, NY, and we’re looking for an experienced, skilled Customer Service Representative to join us as we elevate pet care to the next level.

Responsibilities:

1. Client Interaction and Communication:
• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
2. Check-In and Check-Out Procedures:
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
3. Administrative Tasks and Record Keeping:
• Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Manage and update client information in the practice management software.
4. Client Education and Support:
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms, explaining treatment plans, and addressing concerns.
5. Team Collaboration:
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments, procedures, and special requests.

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions.  This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance.  Individuals with a friendly and outgoing demeanor is necessary.

Qualifications:

• • Previous experience working in a veterinary setting is required 
  • Preferred experience using Vetspire practice management software
  • Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
  • Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
  • Ability to multitask and handle a fast-paced environment with attention to detail.
  • Proficiency in using computer software, including practice management systems and Microsoft Office.
  • Organizational skills to manage appointments, records, and administrative tasks.
  • Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.

Benefits:

Salary Range: $22-26/hr, commensurate with qualifications and experience

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

At Abingdon Square Veterinary Clinic, we’re proud to offer the highest quality care for cats and dogs in New York City. Our team is close-knit, supportive, and dedicated to excellence – and we’ve got the tools and technology to make sure you thrive in your role. Our clinic is more than just a workplace – it’s a place where your passion for animals can truly shine. If you’re ready to step into a new, exciting chapter of your veterinary career in one of NYC’s premier clinics, we’d love to meet you. Let’s write the next success story for pets and their families together.

Apply Now to join the Abingdon Square Vet Clinic’s family and make a real difference in the lives of pets and their people! 🐾🌟

Abingdon Square Veterinary Clinic is part of Veterinary Innovative Partners (VIP), a network of over 60 veterinary clinics across12 states. At VIP, we’re committed to giving our teams the resources, mentorship, and autonomy they need to grow personally and professionally while providing best-in-class care.