#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

A Readiness Services team member within CrowdStrike Services is a key partner helping our valued customers achieve their strategic objectives and maximize the value of their relationship with CrowdStrike Services. As a member of the Retainer Management team, you will serve as a liaison between the customer and the CrowdStrike Services ecosystem, helping accelerate and optimize value delivery to the customer. 

• Do you have experience managing relationships with cybersecurity managers and executives across a range of industries and company sizes?

• Have you previously advised clients on their cybersecurity priorities, strategies, and objectives?

• Do you enjoy building strategic relationships with customers, developing success plans, and assisting Sales team members with renewals?

• Are you passionate about supporting customers as they prepare for incident response with CrowdStrike?

• Are you a true hybrid professional with strong understanding of customer needs and a proven technical foundation? 

• Are you eager to help drive business development activities on a growing team?

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What You'll Do:

• Act as an advisor and relationship manager for Incident Response retainer customers.

• Execute regular coordination with retainer customer through welcome calls, customer Check-Ins and QBRs, and post-engagement wrap-up sessions.

• Help clients integrate CrowdStrike Services into their roadmaps, build use plans for retainers, scope engagements, and schedule service delivery.

• Help orchestrate overall relationships with key Services customers

• Coordinate closely with Sales team members to develop in-depth understanding of customer strategies and initiatives and serve as a key advocate for CrowdStrike Services as enablers of customer success.

• Engage with CrowdStrike Services leadership and other internal stakeholders to develop processes and maintain business operations for new and legacy Readiness Services functions.

• Cement yourself as a trusted/strategic advisor with customers and drive continued value of our services and products.

• Advocate customer needs/issues cross-functionally within CrowdStrike and manage customer concerns.

• Maintain technical and operational knowledge of the CrowdStrike Services and products.

• Support the team’s objective of providing consistently exceptional service.

 

What You'll Need:

• 3+ years’ experience in some combination of: incident response service management, relationship management for retainer customers, cybersecurity sales, and/or cybersecurity advisory consulting services.

• Experience with building and growing strategic relationships with customers, specifically focusing on executives, program leads, and key program managers.

• Experience in customer-facing project management with a keen eye toward customer service.

• Demonstrated ability to excel in a fast-paced professional services environment – including balancing competing priorities while still maintaining focus on details.

• Experience in technical and creative problem solving, coupled with the analytical expertise to develop and oversee business processes.

• Excellent client management skills

• Exceptional oral and written communication skills

• Strong business acumen

• Ability to foster a positive work environment and attitude

• Ability to travel up to 15% of the time

#LI-AC1

#LI-Remote

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements 

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $90,000 - $135,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Expected Close Date of Job Posting is:10-21-2024