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Summary
The Supervisor Mobile Services (SMS) assists the Manager Mobile Services and/or Sr. Manager Mobile Services with managing the operations and personnel for an assigned area. The SMS will have supervisory duties of employees on a shift, including but not limited to: Maintenance Specialists Leads, Maintenance Specialists I-IV, and Parts Runners. The SMS assists the technicians as needed to develop relationships with clients and vendors. The SMS is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. The Supervisor Mobile Services should be cross functionally trained in order to be able to back up others within the shop. This may also be a development position to prepare incumbents for the Manager Mobile Services role.


Essential Functions

• Workflow Management:
  Responsible for work analysis, planning and scheduling, scheduling and assigning work to Maintenance Specialists, productivity tracking and optimization, shift and shop meetings, and work order review and approval
  Perform equipment inspections
  Ensure regular communication with our leaders and facilitate needed resources to meet objectives
  Ensures all warranty policies and procedures are executed
• Labor Management
  Recruit and hire MS’s to provide quality service to our external customers
  Ensure all technicians are on-boarded effectively.
  Provides management, training and development of all personnel assigned
  Responsible for Performance Management of all assigned personnel
  Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
• Customer Management:
  Monitor interactions with our customers and maintenance specialists to ensure delivery of promised services to maximize satisfaction for our customers
  Responsible for delivering customer uptime through the effective scheduling of maintenance specialists as well as the consistent monitoring of MS workflow and productivity
• Financial Management:
  Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
  Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
  Responsible for the optimization of net maintenance cost per unit
  Work with vendor sourcing group to identify potential and preferred vendors for specific vehicle maintenance services
  Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors
  Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil
  Responsible for the customer bill back process to include identification, review and approval of bill back opportunities Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity
  Responsible for the Warranty process and maximizing Warranty recovery in the shop
  Ensure data integrity in the system of record
  Responsible for bi-annual inventory audits of all locations under footprint
• Quality Management:
  Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work
  Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
  Maintain control/visibility over work completed by the MS’s to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
  Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
  Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
  Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives
  Ensure Cleanliness and quality of repair for all maintained vehicles
  Comply with Safety, State, and EPA regulations and requirements
  Conduct monthly safety meetings and training remotely to consistently reinforce Ryder’s commitment to safety

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)
• Capacity to understand labor, financial and quality planning (preferred)
• Strong sense of personal accountability and a proven track record of achieving desired results (preferred)
• Ability to communicate effectively both verbally and in writing (preferred)
• Microsoft Office intermediate required

Qualifications

• H.S. diploma/GED required
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
• 0 to One (1) year Experience with Shop Management Systems preferred
• Microsoft Office intermediate required

Travel
None

DOT Regulated
None

#LI-DO   #INDexempt   #FB

Job Category

Maintenance Support

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

Maximum Pay Range:

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

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