Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Join Our Team as a Security Officer at Brigham & Women's Hospital

Are you passionate about safety, service, and making a meaningful impact in a healthcare environment? Brigham & Women's Hospital is seeking dedicated Security Officers to help ensure a safe and secure environment for our patients, visitors, and staff.

About the Role

As a Security Officer, you’ll play a vital role in maintaining a secure hospital environment by patrolling assigned areas, responding to incidents, and supporting both safety and patient care. You’ll be part of a team that values professionalism, integrity, and exceptional customer service.

Key Responsibilities:

- Patrol hospital grounds and facilities, with special attention to areas with known security concerns.
- Identify and report unsafe conditions or improperly secured property to prevent theft, injury, or damage.
- Respond to and investigate complaints, potential criminal activity, and safety incidents.
- Assist in restraining patients when necessary and respond to medical emergencies.
- Maintain confidentiality and professionalism at all times.
- Prepare detailed incident reports and maintain accurate logs.
- Dispatch security personnel using integrated security systems.
- Support dignitary protection, traffic control, and workplace/domestic safety situations.
- Participate voluntarily in departmental committees and initiatives.

 

Qualifications:

Excellent communication and customer service skills.
Ability to remain calm and professional in high-pressure situations.
A current Massachusetts driver’s license 
A minimum of a high school diploma or GED; Bachelor's degree in criminal justice or related field preferred.

Patient Care Involvement:

Yes – this role includes direct support in patient-related situations, including emergency response and behavioral health interventions.

Experience

Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred

Knowledge, Skills and Abilities
- Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
- Ability to deal with and effectively deescalate anxious/stressed people and manage aggression.
- Works effectively both independently and in teams. Able to multitask.
- Strong problem-solving skills.
- Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
- Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
- Displays positive image, tact, and diplomacy, active listening, articulate.
- Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
- Strong writing skills to provide and maintain documentation to support data.
- Intermediate computer skills: typing and use of database software.

Why Join Us?

At Brigham & Women's Hospital, you’ll be part of a mission-driven team committed to excellence in patient care and safety. We offer opportunities for growth, training, and meaningful work in a dynamic healthcare setting.

 

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

 

Onsite

 

75 Francis Street

 

0

 

Per Diem

 

Day (United States of America)

 

Pay Range

$23.34 - $33.37/Hourly

 

Grade

5

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

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