Skill required: Employee Services - Succession Planning
Designation: Performance Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management In Succession Planning you will need to identify and prepare employees who qualify to succeed key players within the top management when their terms end using a combination of mentoring, training and job rotation.
What are we looking for? "Clear written and verbal communication skills. Critical thinking and problem solving skills. Detail oriented with high accuracy." • Good organizational & prioritisation skills. • Analytical and problem solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Good written and verbal skills. Strong English language communication skills Global design, Localization, Testing, Standard Operating build experience • Performance & Career Mgmt. a plus • Workday Experience a plus • HR Domain certification would be a plus • Strong MS Office and Excel skills
Roles and Responsibilities: •Job Description The Performance & Career Mgmt. Sr. Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client. Key Responsibilities • Ensure and maintain the security and confidentiality of client data. • Manage workflow of cases effectively and take remedial action or escalate as necessary • Update client applications accurately and quickly in accordance with the appropriate User Guides. • Understand and adhere to Accenture’s processes and working methods in Performance Services • Understand relevant HR and Safety legislation as appropriate and be able to use to manage cases and inform clients • Understand the full range of related work areas in Performance and Advisory Services and how these can assist in case management • Manage client relationships to agreed satisfactory outcome of cases • Understand client’s policies and procedures relating to Performance Services • Ensure and apply the measures required to maintain the data security of all Accenture’s and its client’s data. Understand and act in compliance with Accenture and its client’s policies and procedures with regard to Data Protection. • Have customer facing experience & experience of using telephony to speak with clients. • Help Client with Evaluation process & resolving errors • Must have clear understanding of the existing performance metrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent • Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads. • Provide support to Client in terms of goal setting & any Admin help pertaining to it • Ensure Customer Satisfaction • Participate in Team building activities. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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