• Marketing and Communication (M&C)

• Full-time, permanent position

• Base salary will be in the range $98,582 - $107,349 + 17% Superannuation (HEW Level 7) 

• Based at our St. Lucia location

About This Opportunity  

Join our dynamic team as an Experience Researcher and play a pivotal part in shaping the digital experiences at the University. In this role, you will uncover and analyse user behaviours, motivations, and needs through in-depth UX research, using your insights to improve usability and streamline services. You will collaborate closely with senior UX/UI designers to identify opportunities to enhance usability and deliver user-centred solutions.

Your expertise will contribute to our market research initiatives, supporting quantitative studies and ensuring our services are informed by valuable customer insights. If you’re driven by a passion for human-centred design and want to make a real difference, this is your opportunity. Become part of a team that champions innovation, collaboration, and supports your professional growth!

Key responsibilities will include: 

• Research and analyse user behaviours, motivations, and needs through qualitative and quantitative customer research methods with a focus on UX research to identify opportunities to improve customer and staff experiences.

• Contribute to the mapping of user journey and backend processes, systems and technologies to better meet user needs.

• Lead the planning, facilitating, and reporting of customer and user research, such as organising research panels (typically through external service providers), recruiting and administering research participants, as well as testing to improve task flows for our customers and staff.

• Build relationships with key internal and external stakeholders. Assist with upskilling and training others in experience research practices.

About Marketing and Communication (M&C)

M&C enhances the success of the University by providing a central marketing and communication service. The highly professional M&C team is responsible for the University’s central marketing strategy, events and protocol, corporate communication and publications, media liaison, brand management, advertising and web development. M&C also liaises with executive staff, senior faculty and institute staff, marketing and communication officers in faculties, centres and administration divisions across the University.

M&C has responsibilities across the span of University campuses and operations, nationally and internationally, with staff skilled in marketing, communication, events, web development and design. Career progression and staff development are key elements of the work environment, in which achievement is recognised and rewarded.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave 

• 17% superannuation contributions 

• 17.5% annual leave loading 

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight 

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family 

• UQ Study for Staff 

• On campus childcare options 

• Affordable parking (from just $5.75 a day) 

• Salary packaging options 

About You  

• Hold a Bachelor’s degree or higher in design, marketing, business or psychology subject areas or an equivalent combination of relevant experience and/or education/training.

• Understanding of customer and UX research methods, including surveys, user testing, tree testing, concept and prototype testing, user journey mapping, with the ability to identify pain points and opportunities to improve.

• Experience leading moderated and unmoderated user testing.

• Analytical, conceptual and report writing skills to support in the delivery of solutions to complex user experience issues.

• Strong collaboration, interpersonal, verbal, written and visual communication skills including an ability to work effectively across formal structural boundaries.

• Demonstrated experience in stakeholder management, including liaising with key stakeholders to understand their needs, gather requirements, and translate insights into actionable research plans.

• Organisational and administrative skills to assist in market research.

• Experience with research panels, recruitment of participants, and qualitative or quantitative market research would be highly regarded.

The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia and a criminal check.

Work Rights:

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

Questions?  

For more information about this opportunity, contact Gemma Laws, User Experience, UX Design Manager at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.  
 

Want to Apply?  

All applicants must upload the following documents in order for your application to be considered: 

• Cover letter summarising how your background aligns to the ‘About You’ section   

• Resume  

Other Information  

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.  

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments. 

Applications close on 24 November 2024 at 11.00pm AEST (R-42033). Please note that interviews have been tentatively scheduled to start on 2 December 2024.