Customer Service Representative

Posted:
7/9/2025, 10:09:48 PM

Location(s):
Massachusetts, United States ⋅ Medway, Massachusetts, United States

Experience Level(s):
Junior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Customer Service Representative Position

Who are we looking for?

Do you love working with clients? Are you looking to build long-term relationships with clients and patients? Do you strive to bring fun into your work environment while fostering a culture of accountability?

If you answered YES to these questions, we would love to add you to speak with you!

Job Description

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. 

Why work with us?

We are committed to delivering the highest standard of veterinary medicine while ensuring that both our clients and patients enjoy a warm and enjoyable experience. We are dedicated to your professional growth, offering a competitive benefits package alongside a strong emphasis on leadership development to help you flourish in your career. Be part of a team that values excellence, enjoyment, and empathy in all we do!

Applicant Requirements:

  • Professional and friendly phone etiquette  

  • Available to work weekends and evenings, as needed

  • Ability to properly prioritize and complete tasks simultaneously 

  • Ability to problem solve and adapt to multiple situations  

  • HS Diploma or educational equivalent  

  • Excellent customer service skills 

  • Computer efficiency  

  • Very detail-oriented 

  • Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.) 

  • Preferred: One year of customer service representative experience  

  • Preferred: Knowledge of veterinary medical terminology and procedures 

What Can You Expect Here?

- High support staff to doctor ratio

- Electronic Medical Records

- A positive and team-oriented work environment

- A supportive leadership team

Benefits

We offer a very competitive compensation package, along with an outstanding benefits package:

- Medical, Dental & Vision Health Insurance Plans

- Employee Pet Discounts

- CE Allowance

- Paid Time Off

- 401k Options

If you are looking to make a difference in the lives of pets, while helping to grow Medway Animal Hospital contact us today.

https://medwayvet.com/

Want to get to know us a little more? You can also find us on social media!

Facebook: https://www.facebook.com/medwayvet/

Job Type: Full-time, permanent or long-term position.

Pay: Starting at $16.00; negotiable based on experience

Benefits:

401(k); 401(k) matching; Dental insurance; Employee discount; Flexible schedule; Health insurance; Life insurance; Paid time off; Vision insurance.

Fostering Internal Growth: Employee Career Development at AmeriVet 


Your journey to career advancement starts where you are. Discover your potential for growth within AmeriVet as we provide mentorship and insights into cross-functional roles. Elevate your skills, transition into leadership positions, and shape your success by harnessing the power of internal opportunities.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

 

Here’s what you can expect when you join our team:

  • Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

  • Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

  • Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

  • Generous paid time off and holidays, because your personal time matters.

  • A supportive, collaborative environment where everyone feels a sense of belonging.

 

*Please note: Any Benefits listed above apply to full-time employees. *

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.