What is the opportunity? 

As the Director, Process Practice Management and Strategy Office in TEO, you will establish and lead the governance and continuous improvement of Operational Processes across our three Enterprise Banking Operations Centres. You will own the Process Architecture, Process Governance and Standards, Process Data Mining and Tooling, and be responsible for the build-out and maintenance of our critical Process Inventory and End-to-End Process maps, as we transform Enterprise Operations, leveraging cutting edge AI and digital technology solutions. You will also Lead our Operations Process Engineering (OPE) strategy office, charting our future direction, and delivering our cutting-edge employee experiences.

You will lead a fast-paced and dynamic team, with a mandate to champion operational excellence and the integration of cutting-edge technologies, to standardize, optimize, and manage operational processes, while enhancing efficiency, identifying productivity opportunities, and reducing risk. You will also play the key role of creating and shaping the culture of OPE, evolving our strategic vision and approach to innovation, to reflect current business strategy, business / stakeholder requirements, and the desired customer experience

The ideal candidate is a highly experienced and strategic leader, and trusted partner, who will collaborate with senior leadership teams, strategy and governance partners across the organization, to deliver on enterprise transformation programs and LOB initiatives, which will re-engineer operations and deliver innovation through the adoption of digital, data and AI/GenAI solutions

What will you do?

• Lead a team of process transformation and process governance experts subject matter experts in the end-to-end lifecycle management of process, driving risk and compliance adherence. Recommend strategic approaches based on data mining and analysis of issues and implications for the operations and business. Identify emerging issues and trends to inform decision-making
• Lead the development and execution of the Operations Process Engineering (OPE) Strategy and Operating Model, partnering with senior operations leaders across Operations, Technology, Risk and Business Partners to integrate into and execute on key end-to-end transformational and strategic initiatives.  
• Build and lead the enterprise operations Process Practice Management Practice, including the build out and maintenance of process governance standards and process lifecycle management and process tooling.
• Develop and maintain a Process Architecture framework, mapping process families to enable risk management, performance management, transformation and workforce management, and encompassing data, technology and risk control layers.
• Lead the effort, in collaboration with Process Owners, Operations Leaders, Risk Peers and Process Engineering partners, to create and maintain a robust TEO end-to-end process and process map inventory, aligned to process practice management standards, laying the foundation for integration of cutting edge digital, data and AI/GenAI solutions.
• Lead the delivery of our cutting-edge employee experiences and critical strategic communications to enable our vision and strategic roadmap.
• Represent Operations Process Engineering in major TEO and enterprise process governance and strategy initiatives. Council senior operations and technology leadership on transformation and process initiatives impacting Operations. Develop strong working relationships with Operations partners.

What do you need to succeed? 

Must-have:

• Demonstrated experience in process engineering, process design, process optimization, process lifecycle management, process governance, operations management or continuous improvement programs.  
• Demonstrated experience in strategy development and translating strategy into action, including translating into initiatives and OKRs, building strategic roadmaps, aligning on governance and anchoring with stakeholders.
• Understanding of emerging digital, data and AI technologies
• A strong understanding of Payments, Trade, Cash, Commercial Banking or Finance Shared Services.
• Ability to think strategically, articulate complex challenges, and develop and execute on strategic initiatives at all levels of the organization.
• Excellent verbal and written communication skills including the ability to articulate complex challenges and issues, and frame and facilitate discussions with a variety of audiences at all levels of the organization.
• A strong technical ability with PowerPoint, Word and Excel

Nice-to-have:

• Expertise in Lean, Six Sigma, BPM, Kaizen or similar process improvement and metrics driven methodologies.
• Bachelor’s degree in Industrial Engineering, Business Administration, Finance, Technology or a related field. Master’s degree or MBA is a plus.
• Experience with financial services processes such as banking operations, transaction processing, regulatory compliance, risk management, and client servicing.
• Demonstrated experience leading large transformation initiatives and driving measurable improvements.
• Keen interest in technology as an enabler to operations, with experience in integrating intelligent Automation, AI/ML-driven process improvement or workflow orchestration tools
• Strong analytical and Data skills to support the analysis of opportunities and to understand the full impacts of end-to-end business processes.
• Background in developing process maturity models and capability assessment frameworks
• People management experience

What’s in it for you?

We thrive on the challenge to be our best, to keep growing and working together to deliver trusted solutions to create value for our business. We care about each other, reaching our potential, making a difference to our people, and achieving success that is mutual.

• Comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work and take on progressively greater accountabilities   
• Leaders who support your development through coaching and managing opportunities

Job Skills

Client Counseling, Commercial Acumen, Creative Visioning, Decision Making, Employee Events, Employee Management, Industrial Engineering, Long Term Planning, Managerial Courage, Organizational Change Management, Organizational Leadership, Organizational Strategy, Project Strategy, Strategic Thinking, Strategy Deployment

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-02-232026-03-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.