Think of yourself as someone who will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders, and Staff assigned to his campaigns, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company, so we make sure our employees are top-notch.

Now we need your full concentration because it’s time to imagine what it’s like being a Senior Operations Manager.

Imagine yourself going to work with one thing on your mind: that you will be responsible for operations. As you tackle your new tasks for the day, you know that it will lead to one thing: being the responsible one includes monitoring staffing, providing temporary coverage, and training.

As a Senior Operations Manager, you will be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.

You will also be responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team.

You will also maintain an open line of communication between staff and senior management. You will also manage and staff the operations assigned.

You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing, providing temporary coverage and training; provision of excellent client service, problem resolution, and the like.

What else? Well, you’ll also need to develop individual and team goals, as well as to implement plans in order to carry out the objectives.

As a leader, you will guide your operations managers whenever you need to meet all team and individual goals. Aside from this, you must think of yourself as a cop -- in a way that you must ensure that everyone is in compliance with all established policies and procedures.

Think also of yourself as a sidekick, in a way that you’ll assist the Operations Director whenever they craft operation procedures.

So, do you have what it takes to become a Senior Operations Manager?

Requirements:

* Must be bilingual English C1 proficient or above
* 2+ years BPO senior operational management experience, or 5+ years BPO operational manager
* Experience in scaling and building operations and fosters employee retention
* Experience in managing operations including, budgeting, billing, profit & loss, and account management
* Strong people management skills, including coaching and developing teams
* Great communicator, oral and written, able to address various audiences from executive leadership to entry-level employees
* Performance-driven execution and delivery, someone who drives teams to success

*Strong presentation skills

* Ability to build productive business relationships with clients

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About TaskUs:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

At TaskUs, we believe our employees always come first. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

TaskUs currently has over 45,500 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.