Job Title: EUC Ops Sr. Analyst

Role Description:
 

• Manage End User Computing (EUC) operations, ensuring efficient provisioning, configuration, and support of end-user devices.
• Collaborate with IT and business teams to optimize EUC services, focusing on user experience and operational excellence.
• Analyze and report on EUC metrics, identifying areas for improvement and implementing changes to enhance service delivery.
• Support incident and problem management processes, ensuring timely resolution of end-user issues.
• Develop and maintain documentation related to EUC processes, policies, and procedures.
• Participate in projects related to the deployment of new technologies and upgrades, ensuring minimal disruption to the end users.
• Provide training and support to users on end user services and technology solutions.

Requirements:
 

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5-8 years of experience in EUC, IT support, or similar roles.
• Strong understanding of end-user technologies including desktop/laptop hardware, software, and peripherals.
• Experience with IT service management tools and practices.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Ability to analyze data and trends to inform decision-making.
• Proficient in Microsoft Office Suite and support tools.

What We Look For:
 

• Strong analytical and problem-solving skills.
• Proven ability to work collaboratively in a team environment.
• Self-motivated and detail-oriented with a commitment to quality.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.