Position Highlights:

• Position: Systems Engineer II
• Hourly Pay Range: $41.64 - $64.54. The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.
• Location: 4901 Searle Parkway, Skokie
• Full Time
• Hours: Monday-Friday, 8am - 4:30pm
• Hybrid Schedule

Job Summary:

The Systems Engineer is responsible for researching, designing, building, configuring, testing, deploying, analyzing, administering, and maintaining/supporting environments and hardware, infrastructure and software platforms, and software technology components to meet current and future business needs.

What you will do:

Completes assignments related to the on-going maintenance, expansion or upgrade of Endeavor software, platforms, and devices within Endeavor.

• Collaborates with other Systems Engineers to ensure that the modified hardware and software interacts appropriately, data conversion impacts are considered, environments are developed and maintained and other areas of impact are addressed and meet business function and performance requirements.
• Responsible for activities like analysis and development, implementation, modification and installation of moderately complex systems in different operational environments.  Creates manuals and updates them as well as technical specifications, testing plans, etc.
• Applies major changes or develops new functions for or with the software, platform or infrastructure.  Has a fundamental understanding of the design/operation of the software, platform or infrastructure, critically evaluating the implications of technological changes.
• Recommends, designs, tests and implements systems upgrades and improvements.
• Works with the platform with minimal supervision, direction and support. Able to accomplish core tasks using the platform with reference aids and as part of a team. Able to apply changes in the environment of the platform.  Demonstrates fundamental proficiency in the platform as it applies to work assignments
• Responsible for all activities related to system and platform administration. Ensure long term requirements of systems operations and administration are included in the overall information systems planning of the organization.
• Completes assigned tasks and helps to establish standards related to implementing hardware and software technology components by analyzing the current system environment and hardware and software technology components using technical tools and utilities, and performing medium complexity product customizations.
• Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems.  Patching is inclusive of assessing security patches based on criticality and enterprise impact.
• Performs system backups and recovery, where appropriate.
• Executes assigned tasks concerning production service requests, administration and hardware and software technology components
• Works on assigned tasks concerning infrastructure and software analysis, and evaluation on resource requirements necessary to maintain/expand service levels or tune and size hardware and software technology components for optimal performance.
• Participates in the establishment of policies, procedures and associated training plans for system and infrastructure administration, appropriate use, security controls and disaster recovery.
• Completes assigned tasks concerning plans to integrate effectively with other aspects of the technical hardware and software technology components
• Supports the testing, debugging, performance analysis and documenting of the hardware and software Technology components.

Supports the software, platforms, devices and infrastructure within Endeavor by addressing inquiries, reported issues and problems.

• Logs, evaluates and/or resolves minimal impact incidents and escalates more complex incidents.
• Performs On-call rotational duties by providing off hour support to supported platforms, software and infrastructure through response to inquiries, reported issues and problems from the Endeavor End User Community as well as items escalated through system monitoring tooling and other HIT Engineering and Application Teams.
• Decomposes complex issues into meaningful and manageable parts. Creates contingency plans and develops alternative solutions. Escalates difficult problems in a timely manner, only after exhausting all possibilities for resolution within scope of responsibilities
• Responds to system hardware and application failures, reports and documents any malfunctions and/or observed deviations from standard performance; works with support teams or vendors to restore services or minimize impact to the business.
• Executes systems or environment monitoring, resolving predefined medium impact issues; performs support escalations.  
• Handles and solves medium alerts and tickets in accordance with detailed documentation. Identifies tickets/incidents that need to be escalated onto the next level and passes them on.
• Provides moderate hardware break/fix while working with associated vendor where necessary.
• Assists with maintaining operational security through reporting and communication of security breaches.
• Identifies and assist in the resolution of medium to complex incidents and/or problems, escalating more complex problems to provide future resiliency of technology and software platform components. 
• Analyzes hardware, system, or platform software as appropriate and identify and recommend minor or routine changes for purposes of incident avoidance.

Address inquiries and reported issues or problems from the Endeavor End User community and HIT Engineering and Application teams received via RFS or incident ticket.

• Resolves moderately complex incidents and perform root cause analysis and escalates more complex incidents and problems to provide future hardware and/or software resiliency.
• Develops plans to meet required service levels; design data collection and reporting mechanisms for technical component health reporting.
• Investigates issues/problems reported by End Users and takes the necessary action to achieve resolution.
• Demonstrates the ability to anticipate, identify, reproduce, eliminate, and resolve problems in area of specialty in a professional and consultative manner Informs clients and users of problem status on a regular basis until a solution is implemented.
• Capable of finding solutions and answers beyond the area of specialty.
• Responds to and resolves reported issues per department standards:  understand, assess, identify and resolve.
• Possesses knowledge of appropriate operating systems and access methods used at Endeavor
• Provides accurate and timely status updates in accordance with Incident Management policy in response to End User inquiries to outstanding tickets, requests or system-wide issues.
• Responds to inquiries and assist with problem determination and resolution, escalating as needed.

Appropriately escalates incident tickets to the corresponding 3rd tier plus HIT Engineering resources:

• Documents information within the approved database or tracking software, providing clarifying information from investigation, with the primary objective to resolve and in rare instances escalates, where necessary.
• Refers complex problems to more senior level team members
• Assists with investigations into operational problems and contribute to proposals for improvement and automation.

What you will need:

• Education: Four-year degree in Computer Science or Information Systems preferred
• Experience: minimum 2 or more years of related experience in IT Systems Engineering.
• Unique or Preferred Skills:
• Application and Technical Knowledge: Proficient in Microsoft Office Suite of Products. Technology certification in position appropriate technologies preferred (i.e. Windows, Citrix, VMware, Storage, Hardware, Oracle, Database, UNIX/Linux, Network, Backup, Email, ITIL, etc.)
• Communication: Customer service focused. Ability to interact with a variety of business partners, vendors and users while communicating effectively in user friendly language (both written and verbal).