About Versapay 🚀
For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. Versapay integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. Owned by Great Hill Partners, Versapay’s employee base spans the U.S. and Canada with offices in Atlanta and Miami. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and $170B+ in payments volume annually
Think you might be the next Veep to join? Read on!!
Our Values
⭐️ We obsess over our customers.
⭐️ We help each other.
⭐️ We embrace diversity.
⭐️ We find better ways.
⭐️ We get things done.
⭐️ We own it.
Here’s how you’ll make a huge impact here – and on your career:
As a Senior Product Support Specialist at Versapay, you'll be the technological linchpin ensuring each customer interaction is a resounding success. Your key role will be to utilize your technical expertise and analytical mind to troubleshoot and resolve product-related issues effectively, providing an exceptional experience for our customers.
Reporting to the Senior Manager of Customer Care, you'll collaborate with a team of experienced Product Support Specialists, working closely with customer success, product, engineering, and other team members. Your mission will be to decipher and solve customer issues. Your continuous intellectual curiosity will drive you to further develop your understanding of the entire ERP system and our embedded solutions, enhancing your problem-solving capabilities.
This role presents an excellent opportunity for a highly collaborative individual with a solid technical aptitude, and an obsession for customer satisfaction. Your drive to solve complex and challenging problems will bring delight to our customers and add value to their experience.
To qualify for this role, you'll need a bachelor's degree (preferably in accounting or technical discipline) and at least 4 years of advanced product support experience. Prior experience with NetSuite ERP or other platform required.
#LI-Remote
All of our Veeps live out our core values:
We look for excellence: individuals that are better than we are and not only meet our values but bring value to our teams.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!
We are committed to providing an environment that is inclusive and accessible. Versapay is an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are addressed.