Key Responsibilities:

Quality Control

• Local Country Core & High End Watch & Jewelry Quality standard & result (Import/Export/Routing/Repair Claims)
• Arbitrating the quality issues within its country (or via regional/global office)
• Boutique support/training for Quality related issue
• Prepare Quality report & analysis
• Communication (e.g.Quality alerts, announcements to stakeholders)

After Sales Service

• Coordinate the process & communication for both Core & High End Jewelry repairs whether repaired by either local or global (In House & External workshop).
• Boutique support/training for Aftersales related issue
• Spare part management & inventory control measures

Processes & Systems

• POS/CASS/AX/WMS (or any upcoming new systems) related procedures, processes & data

Person Specifications:

Academic / Professional Qualifications 

• College or University graduate
• GIA Graduate Gemologist Diploma (研究寶石學家文憑 (G.G.) is a must.

Work Experience

• 3 years or above working experiences in related area.
• Experiences in statistical quality control will be a plus.

Required Competencies

• Good English writing and speaking
• Good at MS Office.
• Good communication and interpersonal skills
• Attentive to details
• Fast learner, team player & continuous learning spirit
• Agile mindset and open minded